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For Companies At a Glance
- Tasks: Support customers, manage accounts, and drive renewals and upsells.
- Company: Zinc is a forward-thinking company focused on data ownership in hiring.
- Benefits: Enjoy 24 days holiday, early finish Fridays, and a ÂŁ1200 annual benefits allowance.
- Why this job: Join a dynamic team, build relationships, and grow your career in a fast-paced environment.
- Qualifications: Strong customer service skills, problem-solving ability, and excellent communication are essential.
- Other info: Experience exciting company retreats and enjoy perks like free lunches and electric car leasing.
The predicted salary is between 24000 - 42000 ÂŁ per year.
Associate Account Manager
Department: Account Management
Employment Type: Full Time
Location: Zinc – London
Reporting To: Oliver Ackland-Snow
Compensation: ÂŁ30,000 / year
Description
As an Associate Account Manager, you will provide top-notch support to our customers, helping them get the most out of our product while driving renewals and upsells. ️
You’ll be the bridge between our customers and Zinc, offering insights, building relationships, and ensuring they stay happy and engaged. If you’re organised, commercially savvy, and love working in a fast-paced environment, this is your chance to grow with us.
Key Responsibilities ️
- Manage and support customer accounts
- Handle renewals and upsells to drive customer growth
- Provide product insights to help customers maximise value
- Build strong relationships and encourage customer advocacy through testimonials ️
- Stay organised and proactive in managing multiple accounts efficiently
Skills, Knowledge and Expertise
Hard Skills
Customer service – Deliver excellent service to customers
Reason: You’ll be the primary point of contact, ensuring customers feel supported and valued at every interaction.
Problem-solving – Resolve issues independently and effectively Reason: Often, you’ll face new challenges and need to find solutions quickly to keep customers satisfied and operations running smoothly.
Organisation – Stay organised while handling multiple tasks
Reason: You’ll be juggling various accounts, renewals, and upsells, so staying organised is key to keeping everything on track.
Commercial – Display a strong commercial aptitude for renewals and upsells
Reason: You\’ll need to understand customer needs and identify opportunities to generate more revenue, ensuring business growth.
Soft Skills
Communicator – Clear and confident communication with customers ️
Reason: As the face of the company, you’ll need to communicate complex information in a way that’s easy to understand and builds trust.
Emotional intelligence – Recognise and respond to customers\’ emotions
Reason: You’ll interact with customers who may be frustrated or excited, and understanding their emotions will help you handle situations more effectively.
Confidence – Handle challenges and conflict with self-assurance
Reason: You’ll sometimes face difficult situations or conflicts with customers, and having the confidence to navigate these moments is crucial for success.
Autonomy – Work independently with minimal supervision
Reason: You’ll be trusted to manage your accounts and tasks with little oversight, so being able to work independently and take initiative is essential.
What we offer
Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring
- 24 days holiday + Bank Holidays + your birthday off
- ÂŁ1200 annual benefits allowance (ThanksBen , from month 2)
- Early finish Fridays (16:00)
- Yearly company retreat to Serbia ️️
- Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
- Statutory pension with NEST (3% employer, 5% employee)
- Zinc shares, issued through the EMI Scheme
- Unlimited access to MoreHappi coaching
- Company socials, quarterly team socials Free Monday lunches
- Nursery workplace benefit scheme (Yellownest)
- Option to lease an electric car through Electric Car Scheme
- Celebrated Zinc anniversaries
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Associate Account Manager employer: Zinc Work Limited
Contact Detail:
Zinc Work Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Account Manager
✨Tip Number 1
Familiarise yourself with our product and its features. Understanding how our product can benefit customers will not only help you in conversations but also demonstrate your commitment to providing value.
✨Tip Number 2
Network with current employees or industry professionals. Engaging with people who are already in the field can provide insights into the role and help you understand what it takes to succeed as an Associate Account Manager.
✨Tip Number 3
Showcase your problem-solving skills during any interactions. Be prepared to discuss specific examples of how you've resolved customer issues in the past, as this will highlight your ability to handle challenges effectively.
✨Tip Number 4
Demonstrate your organisational skills by preparing a plan for managing multiple accounts. Discussing your approach to prioritising tasks and maintaining customer relationships will show that you're ready for the fast-paced environment at Zinc.
We think you need these skills to ace Associate Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, problem-solving, and account management. Use specific examples that demonstrate your ability to handle renewals and upsells.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and emotional intelligence. Explain why you’re passionate about the role and how your background aligns with Zinc's mission and values.
Highlight Soft Skills: In your application, emphasise your soft skills such as confidence, organisation, and autonomy. Provide examples of how you've successfully managed multiple tasks or resolved conflicts in previous roles.
Show Enthusiasm for the Company: Research Zinc and mention specific aspects of the company culture or product that excite you. This shows that you’re genuinely interested in the position and have taken the time to understand the company.
How to prepare for a job interview at Zinc Work Limited
✨Showcase Your Customer Service Skills
As an Associate Account Manager, you'll be the primary point of contact for customers. Be prepared to discuss your previous experiences in customer service and how you've ensured clients feel valued and supported.
✨Demonstrate Problem-Solving Abilities
Expect to face questions about how you've handled challenges in the past. Share specific examples where you resolved issues independently, showcasing your ability to think on your feet and keep customers satisfied.
✨Highlight Your Organisational Skills
You'll be managing multiple accounts, so it's crucial to demonstrate your organisational prowess. Discuss tools or methods you use to stay organised and how you prioritise tasks effectively.
✨Communicate Clearly and Confidently
As the face of the company, clear communication is key. Practice explaining complex information in a simple way, and be ready to showcase your emotional intelligence by discussing how you handle various customer emotions.
