At a Glance
- Tasks: Manage customer relationships and ensure satisfaction while driving product adoption.
- Company: Zimperium is a leader in mobile security, protecting against advanced cyber threats.
- Benefits: Enjoy a full-time role with opportunities for travel and collaboration with innovative teams.
- Other info: Candidates must be self-motivated and willing to travel for customer meetings.
- Why this job: Join a fast-growing company making a real impact in mobile security and customer success.
- Qualifications: B.S. in Computer Science, 10+ years in enterprise software, and strong customer management skills required.
The predicted salary is between 32000 - 46000 £ per year.
Customer Success Manager - Application Security (London)
Join to apply for the Customer Success Manager - Application Security (London) role at Zimperium
Customer Success Manager - Application Security (London)
Join to apply for the Customer Success Manager - Application Security (London) role at Zimperium
Zimperium is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.
Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users.
As part of our fast growing pace, we are currently looking for a Customer Success Manager . The candidate for this role will manage post-sale Customer relationships including building customer relationships, managing renewals, facilitating expansion opportunities, driving solution adoption & business value, managing escalations and achieving customer delight. The role requires a blend of strong Customer management experience with a strong technical background.
LOCATION: London (Candidate will travel regionally as required for Customer meetings)
RESPONSIBILITIES :
Account Management - Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams.
Drive Product Adoption & Demonstrate Business Value - Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value.
Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data.
Customer Satisfaction & Risk Management - Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations.
Customer Advocacy - Gather Customer’s feedback about products, their use-cases channel them effectively to drive product capabilities.
Customer Onboarding - Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution.
QUALIFICATIONS: B.S. in Computer Science or an equivalent engineering degree 10+ years of experience working with Enterprise software solutions, startup experience desirable. 5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise customers. Self-motivated, strong problem-solving skills with good business acumen Database/SQL skills are a must. Domain expertise in Mobility & Security is highly desirable. Ability to travel as needed to customer sites.
ADDITIONAL RESPONSIBILITIES: Collaborate effectively with internal teams – Work closely with Engineering and Product teams in different time zones to address customer issues. Roll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Customer ServiceIndustries
Computer and Network Security
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#J-18808-LjbffrCustomer Success Manager - Application Security (London Area Only) employer: Zimperium
Zimperium is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets security. With a strong focus on employee growth and development, team members are encouraged to expand their skills in a collaborative culture that values customer success and technical expertise. The company provides competitive benefits and fosters a sense of community, making it an ideal place for professionals seeking meaningful and rewarding careers in the fast-evolving field of mobile security.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Application Security (London Area Only)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Zimperium. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Zimperium before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager - Application Security (London Area Only)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Zimperium:Your cover letter is your chance to shine! Tell us why you want to work at Zimperium specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Zimperium!
How to prepare for a job interview at Zimperium
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
