ZIMMERMANN | Omnichannel Stock Associate (M/F) - London Sloane Street - Permanent part time contract (20h)

ZIMMERMANN is a global luxury fashion brand, founded in Sydney in 1991 by sisters Nicky and Simone Zimmermann. Renowned for its signature approach to sophisticated femininity, distinctive prints, and exceptional craftsmanship, the brand is present across Australia, Europe, the Americas, the Middle East and Asia. Today, ZIMMERMANN continues to redefine modern luxury with collections that celebrate self-expression.

At ZIMMERMANN, our people are at the heart of everything we do. We are committed to empowering talented individuals to build meaningful careers within an inclusive, collaborative, and forward‑thinking environment – where craftsmanship and innovation are celebrated, and individuality is valued.

The Opportunity

ZIMMERMANN is seeking an Omnichannel Stock Associate (20h/week) to join our team. In this role, you will be instrumental in delivering exceptional client experiences, representing the ZIMMERMANN brand with confidence, care, and attention to detail on the shop floor. This opportunity is ideal for someone who is passionate about luxury fashion, thrives in a refined retail environment, and values building meaningful, long‑term relationships with clients.

In this role, you will work closely with your team to achieve boutique goals, uphold impeccable presentation standards, and create memorable, personalised experiences that reflect the essence of ZIMMERMANN. Working within our Mayfair store, and as part of a high performing digital team, the position will be responsible for the successful fulfilment and timely processing of web orders and returns coming from the Zimmermann EU website whilst assisting with the processing of both retail and online stock for our EU warehouses and stores.

Key Responsibilities:

• Online Orders: To ensure Online orders are processed in accordance with Zimmermann “Online Store Policy and Procedure”, without exception. To pack all allocated online orders to the highest standard of presentation. To manage and support all expedited and hand delivery services. To ensure invoicing and packing is completed according to client and Zimmermann guidelines. To ensure 100% accuracy in dispatch, keeping in mind the end client experience. To ensure the Online orders received are dispatched from the store in the required timeframe. To manage the inventory of Online related stationery supplies, and re-order as necessary. To ensure there is no incidence of negative feedback from Online Store clients. To remain in regular communication with the CS/Ecommerce teams and reply within the required timeline. To report issues that will impact the client experience to the CS and Ecommerce Operations Teams.
• Stockroom Organisation: To maintain the organization of the stock rooms and other storage spaces. To ensure stock is organized by Collection group RTW / SWIM, category, colour and size. To systematically re-organize the stock rooms to work in line with the delivery calendar and requirements of each season. To ensure stock room is organized in line with BOH standards that prioritize efficiency for the sales team working with clients.
• Stock Inventory Assistance: To investigate any online related stock issues and discrepancies that arise from stocktake and liaise with the Store Manager and Stock Controller with the findings.

What you will bring:

The successful candidate will have a background in stock and in online fulfilment, hold strong multitasking skills and be a team player whilst enjoying a fast-paced work environment. They will also be analytical and thorough when referring to stock control.

Why Join ZIMMERMANN?

• Access to tailored development plans and learning opportunities
• Generous employee benefits and product discounts
• Clear pathways for career progression within a global organisation
• A collaborative, high-performing, and inclusive team culture

If you’re ready to take the next step in your career and would like to contribute to ZIMMERMANN’s continued success, we’d love to hear from you. Please note that only shortlisted candidates will be contacted. ZIMMERMANN is an equal opportunity employer. We assess all applicants based on their individual capabilities, experience, and qualifications and are committed to fostering a diverse and inclusive workplace. If you have any support or access requirements, please let us know at the time of application so we can assist you throughout the recruitment process.