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- Tasks: Provide technical support for ROSA Surgical Devices and ensure their optimal performance.
- Company: Zimmer Biomet, a global leader in medical technology with nearly 100 years of innovation.
- Benefits: Flexible working environment, competitive rewards, wellness incentives, and development opportunities.
- Other info: Join a diverse team committed to inclusion, respect, and recognition.
- Why this job: Make a real difference in patients' lives by enhancing mobility and quality of life.
- Qualifications: Technical skills in medical devices and strong problem-solving abilities.
The predicted salary is between 35000 - 45000 £ per year.
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world.
To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.
Zimmer Biomet is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world.
The Field Service Engineer (FSE) is responsible for providing highly visible onsite and remote technical support within their assigned regions for ROSA® Surgical Devices. This role is responsible for handling, maintaining, installing and providing support for ROSA as well acting as a key player in complaint investigations, including troubleshooting with on-site Zimmer Biomet representatives in the operating room. The FSE plays a critical role in ensuring the servicing of the ROSA Surgical Device throughout its lifecycle.
How You'll Create Impact
- Perform ROSA system installations, along with troubleshooting and repair
- Schedule and conduct Preventative Maintenance (PM) and Corrective Maintenance (CM) at customer sites as required
- Assess technical problems and find a solution or determine how to elevate questions appropriately in high pressure situations
- Act as a liaison between Zimmer Biomet and customers on communications regarding quality and performance of products
- Demonstrate and utilize critical thinking in assessment of performance and risks associated with installed medical devices
- Respond to customer inquiries and maintain professional communication
- Provide product feedback and improvements
Field Service Engineer employer: Zimmer Biomet
Contact Detail:
Zimmer Biomet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Zimmer Biomet on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research ROSA Surgical Devices and be ready to discuss how your skills align with the role. Show us you’re passionate about improving patient mobility and how you can contribute to our mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on articulating your problem-solving skills and technical expertise, especially in high-pressure situations, just like you would face as a Field Service Engineer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Zimmer Biomet team!
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight relevant experience with ROSA Surgical Devices or similar technologies, and don’t forget to showcase your problem-solving skills and technical expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for improving patient mobility and how your background aligns with Zimmer Biomet's mission. Be genuine and let your personality come through!
Showcase Your Communication Skills: As an FSE, you'll need to communicate effectively with both customers and team members. In your application, highlight any experience you have in customer service or technical support, and demonstrate your ability to handle high-pressure situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Zimmer Biomet
✨Know Your Tech
As a Field Service Engineer, you'll be working with ROSA Surgical Devices, so make sure you brush up on the technical aspects of these products. Familiarise yourself with their functionalities and common issues. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
In this role, you'll face high-pressure situations where quick thinking is crucial. Prepare examples from your past experiences where you've successfully troubleshot technical problems or handled customer complaints. This will demonstrate your ability to think critically and act decisively.
✨Communicate Like a Pro
Effective communication is key, especially when liaising between Zimmer Biomet and customers. Practice articulating complex technical information in a clear and concise manner. You might even want to role-play with a friend to get comfortable with explaining technical concepts.
✨Emphasise Teamwork and Collaboration
Zimmer Biomet values a culture of inclusion and teamwork. Be ready to discuss how you've worked collaboratively in previous roles, especially in high-stakes environments. Highlighting your ability to work well with others will resonate with their commitment to a supportive workplace.