Strategic Account Manager in London

Join the Future of Technology with ZILO™. At ZILO™, we are redefining what’s possible in technology. ZILO™ is the UK-based FinTech specialising in global asset and wealth management software, designed to scale and transform businesses of all types using our own developed AI Technology. Our mission is to digitalise the future of the global asset management industry.

We are a team of experts with decades of combined experience at leading firms globally, who thrive in fast-paced environments and want to shape the future of technology. Every individual plays a key role in driving progress and making a real impact. We continuously strive to innovate and improve.

Why work with us? At ZILO™, you will be part of a dynamic and inclusive environment where creativity thrives. We offer the opportunity to work on cutting-edge technology, collaborate with talented individuals, and contribute to projects that have a real-world impact. We value continuous learning, personal growth, and providing our team with the resources they need to succeed.

This role will require attendance at our London office 2-3 days per week.

Role Purpose

The Strategic Account Manager (SAM) is responsible for owning the post-sale commercial relationship with ZILO’s clients. They will ensure successful onboarding, adoption, renewal, and expansion of our products and solutions and are accountable for achieving revenue and other client-related objectives of the firm. This role bridges customer success, sales, and product teams to maximise customer lifetime value.

Role Details

• Reporting into the Chief Commercial Officer, the Strategic Account Manager will:
• Work closely with the ZILO Executive sponsor to deliver the commercial success of one or more client relationships.
• Develop a rolling multi-year account plan, and a detailed set of agreed objectives for a current year and execute against these.
• Drive product adoption and revenue growth in alignment with deal commitments and account objectives - identifying new opportunities and maximising revenue from clients across additional value-added products.
• Negotiate and close contracts, including Statements of Work, for new products and implementations, agreed with client.
• Work closely with the Client Delivery Manager to ensure delivery against client commitments.
• Manage client stakeholders across multiple programmes.
• Maximise account profitability by working with Delivery & Service teams to manage expenses whilst still delivering against commitments.
• Implement and manage relationship governance structure, manage key meetings, and ensure delivery against agreed actions.
• Ensure client is kept up to date at all levels on ZILO Strategy, roadmap and new products.
• Maintain visibility of service levels vs SLAs and all projects in flight, working with the Account Delivery Manager & Service teams to course correct if we are not delivering.
• Act as escalation point for service delivery issues.
• Always ensure referenceability of respective clients.
• Exceed target NPS scores.
• Deliver constant feedback into ZILO teams on Client’s product needs, relationship perception and service challenges.
• Maintain accurate and timely account data in HubSpot and ensure timely reporting of Account KPIs to Leadership.

Requirements

Required Skills & Experience

• 5+ years in Account Management or Customer Success in SaaS/FinTech servicing financial services firms
• Proven experience managing enterprise accounts
• Strong commercial negotiation skills
• Ability to run structured QBRs and C-suite conversations
• Familiarity with HubSpot or other CRM tools
• Understanding of procurement cycles in financial services
• Excellent stakeholder management & communication

Benefits

• Enhanced leave - 38 days inclusive of 8 UK Public Holidays
• Private Health Care including family cover
• Life Assurance – 5x salary
• Flexible working - work from home and/or in our London Office
• Employee Assistance Program
• Company Pension (Salary Sacrifice options available)
• Access to training and development
• Buy and Sell holiday scheme
• The opportunity for “work from anywhere/global mobility”