At a Glance
- Tasks: Create engaging UX copy for our app and website, enhancing customer experiences.
- Company: Join one of Europe's fastest-growing fintech companies with a mission to revolutionise payments.
- Benefits: Enjoy competitive pay, health perks, remote work options, and professional development opportunities.
- Other info: Collaborative environment with excellent career growth and a focus on well-being.
- Why this job: Be part of a dynamic team shaping the future of digital payments and customer experiences.
- Qualifications: Strong writing skills with experience in digital content creation; familiarity with Figma is a plus.
The predicted salary is between 56250 - 68750 £ per year.
Who we are: We're one of Europe's fastest-growing fintech companies – on a mission to create the world's most empowering way to pay. We launched the product in 2020 and achieved double unicorn status, valued at $2 billion, and since then have taken on more than 6 million customers. Our mission is to become the best way to pay for anything, anywhere and say goodbye to credit costs for everyone. This is huge. Want to join us?
About the role: We’re looking for a UX copywriter to join our copy team and help bring the Zilch brand to life across every digital customer touchpoint. Your primary focus will be partnering with Product Design to create clear and intuitive experiences across our app and website. Working closely with product designers, product managers and engineers, you'll contribute to creating customer journeys from discovery through to launch. You'll also collaborate with teams across the business, including Marketing, Customer Support and Operations, providing specialist copy support wherever it's needed – from SEO content and help articles to customer communications and product launches. This isn't just about writing functional copy. It's about creating experiences customers understand, trust and enjoy. You'll know when to keep things simple, when to inject personality and how to bring the Zilch tone of voice to life in even the smallest moments.
Day to day responsibilities:
- Partner with Product Design to create clear, engaging copy across the app and website, from new features to end‑to‑end customer journeys.
- Collaborate with product managers, designers and engineers throughout the product development process, from discovery through to launch.
- Write and optimise customer‑facing content across digital touchpoints, including help articles, FAQs, SEO content and operational communications.
- Balance customer needs, business goals and regulatory requirements to create content that's clear, helpful and compliant.
- Use customer insight, data and testing to improve the content and customer journeys.
- Champion accessibility, consistency and best practice in UX writing and content design.
- Support wider business priorities with copy for product launches, campaigns and new initiatives when needed.
What we’re looking for:
- You're a brilliant writer with experience creating content for digital products. Whether you've called yourself a UX Writer, Content Designer or Copywriter, you know how to use words to solve problems.
- You can switch effectively between product thinking and brand thinking.
- You know that the best digital experiences don't happen by accident. You're curious, ask the right questions and enjoy getting to the root of a problem before putting pen to paper.
- You care about craft. Every word has a purpose, every interaction has intent and you're never afraid to rewrite something until it feels just right.
- You understand our tone of voice and apply it consistently across customer communications, recognising how a brand comes to life through product.
- You're a natural collaborator who enjoys bouncing ideas around with designers, product managers, marketers and developers.
- You're comfortable working in a fast-moving environment where priorities evolve, and you enjoy the variety that comes with it.
- Experience with Figma is important. Experience writing for SEO or in a regulated industry would be a bonus.
Benefits:
- Compensation & Savings: Pension scheme. Death in Service scheme. Income Protection. Permanent employees enjoy access to our Share Options Scheme. 5% back on in‑app purchases. £200 for WFH Setup.
- Health & Wellbeing: Private Medical Insurance including; GP consultations (video, telephone or face‑to‑face). Prescribed medication. In‑patient, day‑patient and out‑patient care. Mental health support. Optical, dental & audiological cover. Physiotherapy. Advanced cancer cover. Menopause support. Employee Assistance Programme including: Unlimited mental health sessions. 24/7 remote GP & physiotherapy. 24/7 helpline for emotional & practical support. Savings & discounts on everyday shopping. 1:1 personalised well‑being consultations. Gym membership discounts.
- Family Friendly Policies: Enhanced maternity pay. Enhanced paternity pay. Enhanced adoption pay. Enhanced shared parental leave.
- Learning & Development: Professional Qualifications. Professional Memberships. Learning Suite for e-courses. Internal Training Programmes. FCA & Regulatory training.
- Workplace Perks: Hybrid working: office-based Monday, Wednesday, and Thursday; remote working Tuesday and Friday. Casual dress code. Workplace socials. Healthy snacks.
UX Copywriter employer: Zilch
As one of Europe's fastest-growing fintech companies, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. With a strong focus on professional development, we offer extensive learning opportunities, competitive benefits, and a supportive environment where creativity and collaboration are at the forefront. Join us in our mission to revolutionise the way people pay, while enjoying the perks of hybrid working and a vibrant team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land UX Copywriter
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Zilch for a UX Copywriter, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Zilch before they go live!
We think you need these skills to ace UX Copywriter
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like UX Copywriter at Zilch, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Zilch does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Zilch. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Zilch.
How to prepare for a job interview at Zilch
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Zilch, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Zilch might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Zilch!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Zilch is looking for.
