Senior Fraud Analyst

Zilch is a payment tech company on a mission to create the most empowering way to pay for anything, anywhere. Combining the best of debit, credit and savings, we give our customers the option to earn instant cashback or spread the cost of pricier purchases, completely interest free and with no late fees. Pretty great, right?

We started in 2018 with a small team and a big dream – to make credit accessible to all. Since then, we’ve achieved double unicorn status and taken on more than 4 million customers. There are some exciting projects coming up and we’ve got big growth plans.

Want to join us?

The role.

The Senior Fraud Analyst plays a critical role within the Fraud team, responsible for the detection, investigation, and prevention of fraudulent activities. As a senior member of the team, you will work closely with the Fraud Manager, Data Science, Product, and external partners to optimize fraud detection processes, enhance fraud models, and manage fraud operations effectively. You will be instrumental in analyzing fraud patterns, automating workflows, and collaborating with internal and external stakeholders to minimize financial risk and ensure a seamless customer experience. This role also involves collaborating with our outsourced fraud operations (BPO), providing leadership in handling complex fraud cases, and contributing to continuous improvements in fraud prevention systems and processes.

Day to day responsibilities.

Fraud Prevention and Analysis:

• Investigate and manage complex fraud cases escalated by the BPO or internal teams.
• Collaborate with the Fraud Manager and the internal Fraud Analyst to identify gaps in the BPO’s fraud detection processes.
• Conduct detailed analysis of fraud trends, root causes, and impact assessments.
• Recommend and help implement preventive actions and controls to minimize future fraud risks.
• Support the Fraud Manager in regularly reviewing and improving existing policies and procedures relating to new customer research and account analysis to make suggestions for improvements to these processes.

BPO Co-ordination:

• Oversee the BPO’s fraud detection activities, ensuring adherence to service-level agreements (SLAs) and fraud prevention KPIs.
• Collaborate with the BPO to resolve escalated fraud issues and provide guidance for handling intricate cases.
• Review and provide feedback on BPO case performance, escalating any concerns to the Fraud Manager.

Cross-Functional Stakeholder Collaboration:

• Liaise with key internal stakeholders such as Compliance, Legal, and Service Operations teams (i.e. CS, QA, Training, Process improvement) to streamline fraud operations, ensuring mitigation efforts comply with regulatory requirements.
• Ensure the consideration of fraud risk in cross-functional projects/initiatives, as well as wider business objectives.

Reporting and Analytics:

• Collaborate with the Fraud Manager to create and maintain dashboards that track fraud KPIs as well as trends and patterns.
• Monitor fraud alerts and oversee investigations led by the BPO team.
• Use advanced data analysis techniques to identify fraud patterns and suggest process improvements.
• Prepare weekly and monthly reports on fraud performance, including key metrics such as loss prevention and recovery rates.

Qualifications:

• 5+ years of experience in fraud analysis, preferably in financial services.
• Strong analytical and investigative skills.
• Strong command of SQL and Python.
• Experience utilizing fraud prevention tools and systems i.e. CIFAS, Onfido, Experian, GBG.
• Excellent communication skills for managing cross-functional interactions and reporting.
• Ability to work collaboratively with external teams (BPO) and internal teams.
• Advanced Microsoft Office skills.
• Certifications such as CFE or CAMS are strongly preferred.
• A degree in Mathematics, Statistics, Engineering, Computer Science, Finance or related fields is a distinct advantage.

Compensation & Savings

• Pension scheme – 5% employee contribution and 3% employer contribution
• Death in Service scheme – 3x your annual basic salary to nominated beneficiaries
• Income Protection – up to 75% of annual basic salary to cover long term injury or illness
• Private Medical Insurance including;
• GP consultations (video, telephone or face-to-face)
• Prescribed medication
• In-patient, day-patient and out-patient care
• Mental health support
• Physiotherapy
• Advanced cancer cover
• Employee Assistance Programme including
• Unlimited mental health sessions
• 24/7 remote GP & physiotherapy
• 24/7 helpline for emotional & practical support
• Savings & discounts on everyday shopping
• 1:1 personalised wellbeing consultations

Family Friendly Policies

• Enhanced maternity pay
• Enhanced paternity pay
• Enhanced adoption pay
• 5% cashback in Zilch rewards on purchases through the app
• £200 Zilch rewards bonus for WFH set up

Learning & Development

• Professional Qualifications
• Professional Memberships
• Learning Suite for e-courses
• Internal Training Programmes
• FCA & Regulatory training
• Hybrid Working 3 days in office
• Casual dress code
• Work related social events
• Free fruit, snacks, and refreshments in the office

To apply for this role, please submit your CV along with a cover letter.

We acknowledge receipt of your resume for a position at Zilch and we appreciate your interest in joining our business.

We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue to the next stage of the recruitment process. We wish you every success.

Zilch Technology is an equal opportunities employer and we encourage all applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, religion or belief.

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