Office Coordinator

Zilch is a payment tech company on a mission to create the most empowering way to pay for anything, anywhere. Combining the best of debit, credit and savings, we give our customers the option to earn instant cashback or spread the cost of pricier purchases, completely interest free and with no late fees. Pretty great, right?

We started in 2018 with a small team and a big dream – to make credit accessible to all. Since then, we’ve achieved double unicorn status and taken on more than 4 million customers. There are some exciting projects coming up and we’ve got big growth plans.

Want to join us?

The role.

We are looking for a highly organised, motivated and proactive Office Coordinator to play a key role in ensuring the smooth day-to-day running of our workplace. Acting as the first point of contact for visitors and employees, you will create a welcoming and professional environment while managing a range of office and administrative duties.

In this varied role, you will oversee reception responsibilities, office maintenance, health & safety procedures, and supply management. You’ll also provide general administrative support to the wider team, helping to maintain an efficient and well-organised workplace.

If you thrive in a fast-paced environment, enjoy working with people, and take pride in delivering excellent service, this could be the perfect role for you.

Day to day responsibilities.

• Management of front of house and reception services.
• To welcome and meet all incoming visitors in a professional and friendly manner, ensuring all visitor needs are met.
• Oversee and manage meeting room requirements and complex scheduling.
• Support with the events management, this is not limited to arranging in office or off-site events.
• Organise the end-to-end process of post, directing all on site deliveries and post for internal distribution, assisting with parcel collection and sending.
• Support with ordering all stationery and consumables for the office and ensure areas are stocked and adequately and neatly kept and maintained.
• Act as the main contact for building management and the cleaning company.
• Ensure all office spaces are tidy, organised, and fully functional.
• Address any maintenance issues and liaise with vendors for repairs.
• Ensure Health & Safety Compliance by maintaining workplace safety protocols and compliance with H&S regulations.
• Conduct routine safety checks and keep emergency procedures up to date.
• Work closely with the Office Management team and assist in ad-hoc and planned tasks as requested.
• Previous experience in a similar role is essential.
• Low-ego. There are no jobs too big or too small for you, you’re excited to get involved and stuck in. Whether it’s rolling up your sleeves and putting out a bagel spread or negotiating with a critical vendor you do what needs to be done.
• Highly organised and detail oriented. You pay attention to the little things and take pride in executing flawless processes.
• Trustworthy, honest, and able to work alone without supervision, as well as part of a team.
• An optimist. You keep a “can-do” mentality with a real sense of responsibility and have an eagerness to take on new challenges with excitement.
• A great communicator with strong interpersonal skills. You enjoy working with others and being part of a team!
• You intuitively understand how to manage your time and prioritise multiple tasks at once.
• A problem solver not just a problem identifier. You proactively come up with creative solutions to problems from ideation to execution.
• Excellent written and verbal communication skills, with a flexible approach and welcoming manner.

Compensation & Savings

• Pension scheme – 5% employee contribution and 3% employer contribution.
• Death in Service scheme – 3x your annual basic salary to nominated beneficiaries.
• Income Protection – up to 75% of annual basic salary to cover long term injury or illness.
• Private Medical Insurance including;
• GP consultations (video, telephone or face-to-face).
• Prescribed medication.
• In-patient, day-patient and out-patient care.
• Mental health support.
• Physiotherapy.
• Advanced cancer cover.
• Employee Assistance Programme including;
• Unlimited mental health sessions.
• 24/7 remote GP & physiotherapy.
• 24/7 helpline for emotional & practical support.
• Savings & discounts on everyday shopping.
• 1:1 personalised wellbeing consultations.

Family Friendly Policies

• Enhanced maternity pay.
• Enhanced paternity pay.
• Enhanced adoption pay.
• 5% cashback in Zilch rewards on purchases through the app.
• £200 Zilch rewards bonus for WFH set up.

Learning & Development

• Professional Qualifications.
• Professional Memberships.
• Learning Suite for e-courses.
• Internal Training Programmes.
• FCA & Regulatory training.
• Casual dress code.
• Work related social events.
• Free fruit, snacks, and refreshments in the office.

To apply for this role, please submit your CV along with a cover letter.

We acknowledge receipt of your resume for a position at Zilch and we appreciate your interest in joining our business.

We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue to the next stage of the recruitment process. We wish you every success.

Zilch Technology is an equal opportunities employer and we encourage all applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, religion or belief.

Apply for this Job

Do you live within a commutable distance from our London Victoria office and are you happy to work 3 days a week onsite? Do you have the relevant experience required for the role you are applying to? Do you have experience of working within financial services, buy now pay later or in a similar industry? Do you require a Visa sponsorship?