At a Glance
- Tasks: Lead the fraud strategy at a fast-growing fintech and protect genuine customers.
- Company: Join one of Europe's fastest-growing fintech companies valued at $2 billion.
- Benefits: Enjoy competitive pay, health perks, remote work options, and professional development opportunities.
- Other info: Dynamic work environment with excellent career growth and hybrid working model.
- Why this job: Make a real impact on fraud prevention while enhancing customer experience.
- Qualifications: Experience in fraud strategy and strong analytical skills required.
The predicted salary is between 63000 - 77000 £ per year.
Who we are: We're one of Europe's fastest-growing fintech companies – on a mission to create the world's most empowering way to pay. We launched the product in 2020 and achieved double unicorn status, valued at $2 billion, and since then have taken on more than 6 million customers. Our mission is to become the best way to pay for anything, anywhere and say goodbye to credit costs for everyone. This is huge. Want to join us?
About the role. This is an exciting opportunity to own the overall fraud strategy at a fast-growing fintech, taking leadership of a critical area of risk and a key driver of Zilch’s commercial performance. Fraud is a highly visible and strategically important P&L item, with significant senior scrutiny, and this role will play a central part in shaping how Zilch protects the business while continuing to deliver a great experience for genuine customers.
As Fraud Strategy Manager, you will be responsible for designing and evolving Zilch’s fraud strategy across both application fraud and in-life fraud. You’ll lead the development of strategies that identify, prevent, and respond to fraud risk at scale, ensuring controls are effective, data-driven, and commercially balanced. The role sits at the intersection of Risk, Fraud Operations, Product, Engineering, Data, and Compliance. You’ll work closely with these teams to turn insight into action, developing measures that protect Zilch from fraud while keeping customer journeys as smooth and proportionate as possible. You will also support the delivery of key financial crime compliance strategies, including KYC, PEP, and sanctions controls. While the underlying requirements will be owned by the Compliance team, this role will be responsible for developing the strategies that deliver against those requirements in the most efficient and effective way. With high ownership, senior visibility, and direct impact on both risk performance and profitability, this role offers a strong platform to lead an important agenda within Zilch’s broader risk strategy.
Key responsibilities:
- Own and evolve Zilch’s fraud strategy across application fraud and in-life fraud, balancing protection, customer experience, and commercial performance.
- Design, optimise, and monitor fraud controls across the customer lifecycle, ensuring strategies are effective, scalable, and proportionate.
- Develop a deep understanding of fraud trends, customer behaviour, and operational outcomes, using this insight to inform strategy and prioritisation.
- Partner closely with Fraud Operations to understand fraud typologies, operational pain points, manual review outcomes, and opportunities for improvement.
- Work with Product, Engineering, and Data teams to develop and implement fraud prevention measures, decisioning rules, and automated controls.
- Monitor fraud performance and key metrics, identifying emerging risks and taking action to improve outcomes.
- Optimise the balance between fraud prevention and customer journey, reducing unnecessary friction for genuine customers wherever possible.
- Own the strategy design and delivery of key compliance controls, including KYC, PEP, and sanctions screening, in line with requirements set by the Compliance team.
- Identify opportunities to improve the efficiency and effectiveness of financial crime controls through better data, rules, automation, and process design.
- Drive targeted initiatives and projects, ensuring clear delivery, strong governance, and measurable impact.
- Provide clear, data-driven insight and recommendations to stakeholders, supporting fraud, risk, operational, and compliance decisions.
- Maintain strong documentation and governance across fraud and financial crime strategies, ensuring controls are well understood and appropriately managed.
What we’re looking for:
- Strong experience in fraud strategy, fraud risk, financial crime, or customer risk management, ideally within fintech, payments, banking, or consumer lending.
- Good understanding of application fraud and in-life fraud risks, controls, and customer lifecycle strategies.
- Experience designing or optimising fraud rules, decisioning strategies, controls, or operational processes.
- Strong analytical capability, with the ability to translate data into clear decisions and practical action.
- Experience working closely with operational and technical teams to deliver fraud prevention or financial crime initiatives.
- Good understanding of KYC, PEP, sanctions, or financial crime control frameworks.
- Comfortable balancing risk prevention with customer experience and commercial outcomes.
- Able to operate with ownership in a fast-paced, data-driven environment.
- Strong communication skills, with the ability to influence stakeholders and explain complex issues clearly.
- Hands-on, curious, and proactive, with a track record of identifying risks and driving improvements.
Benefits:
- Compensation & Savings: Pension scheme, Death in Service scheme, Income Protection, Permanent employees enjoy access to our Share Options Scheme, 5% back on in-app purchases, £200 for WFH Setup.
- Health & Wellbeing: Private Medical Insurance including GP consultations (video, telephone or face-to-face), Prescribed medication, In-patient, day-patient and out-patient care, Mental health support, Optical, dental & audiological cover, Physiotherapy, Advanced cancer cover, Menopause support, Employee Assistance Programme including Unlimited mental health sessions, 24/7 remote GP & physiotherapy, 24/7 helpline for emotional & practical support, Savings & discounts on everyday shopping, 1:1 personalised well-being consultations, Gym membership discounts.
- Family Friendly Policies: Enhanced maternity pay, Enhanced paternity pay, Enhanced adoption pay, Enhanced shared parental leave.
- Learning & Development: Professional Qualifications, Professional Memberships, Learning Suite for e-courses, Internal Training Programmes, FCA & Regulatory training.
- Workplace Perks: Hybrid working: office-based Monday, Wednesday, and Thursday; remote working Tuesday and Friday, Casual dress code, Workplace socials, Healthy snacks.
Senior Fraud Strategy Manager in City of Westminster employer: Zilch
As one of Europe's fastest-growing fintech companies, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. With a strong focus on professional development, we offer extensive learning opportunities, competitive benefits, and a supportive environment where creativity and collaboration are at the forefront. Join us in our mission to revolutionise the way people pay, while enjoying the perks of hybrid working and a vibrant team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Fraud Strategy Manager in City of Westminster
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Zilch. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Zilch.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Zilch. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Senior Fraud Strategy Manager in City of Westminster
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Zilch and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Zilch how you can be a team player!
How to prepare for a job interview at Zilch
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Zilch.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Zilch's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
