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- Tasks: Support the Core Zilch application and manage customer escalated ticket queues.
- Company: Zilch is a fast-growing payment tech company revolutionising how people pay.
- Benefits: Enjoy remote work options, private medical insurance, and a casual dress code.
- Why this job: Join a dynamic team focused on customer satisfaction and innovative tech solutions.
- Qualifications: Experience in application support, SQL, and problem-solving is essential.
- Other info: Hybrid working model with opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
Zilch is a payment tech company on a mission to create the most empowering way to pay for anything, anywhere. Combining the best of debit, credit and savings, we give our customers the option to earn instant cashback or spread the cost of pricier purchases, completely interest free and with no late fees. We started in 2018 with a small team and a big dream - to make credit accessible to all. Since then, we’ve achieved double unicorn status and taken on more than 5 million customers. There are some exciting projects coming up and we’ve got big growth plans.
About the role: The Application Management Engineer role at Zilch is an exciting position that provides plenty of technical challenges, project work and opportunity to represent the ITAM team business wide. This role focuses on supporting the Core Zilch application and a group of Application Support Analyses within a sub team. You will be working closely on all support aspects, including managing customer escalated ticket queues, executing data fixes and understanding processes and customer experience throughout the customer journey. This role also works closely with our internal Engineering and Product teams to help them troubleshoot, improve product delivery and provide feedback on our customer journey.
The successful candidate will have been in a similar role previously. They will have a tenacious attitude to best practice, have great technical skills, especially with SQL and REST API. They must be organised, know how to motivate, communicate efficiently and be passionate about caring for our customers.
Day-to-day responsibilities will include:
- Technical investigation and analysis of incidents, problem replication, fault diagnosis, code fix, and call closure to customer satisfaction
- Implement and test new software development as well as upgrade and maintain existing systems
- Build tools for the ITAM team
- Scripting and API work
- Continually improving our code, our systems, our practices and our knowledge
- Work on projects and shorter-term deliverables
- Assist in ad-hoc development and technology related duties
What we’re looking for:
- An enthusiast who lives and breathes application
- An Engineer who is wholehearted about keeping our customers happy through providing best support and look to (directly and indirectly) improve our product offering
- Proven analytical skills and ability to problem solve
- SQL and/or Python scripting
- Proven track record of support SQL based systems
- DataDog or similar platform experience
- Experience supporting REST integrated systems
- Experience in working in an Agile environment, experience of development cycles and best practices
- Great attention to detail and understanding of risk
- Ability to stay calm under pressure and work to tight deadlines
- Excellent process understanding and awareness of Data best practices
- Proven experience of working in a team as well on their own
- Clear verbal and written communication
- Experience supporting AWS systems
- Experience working within the FinTech industry
- Exposure to caching systems like Redis or Memcached
Benefits:
- Income Protection
- Share Options Scheme
- 5% back on in-app purchases
- £200 for WFH Setup
- Private Medical Insurance including; GP consultations (video, telephone or face-to-face), Prescribed medication, In-patient, day-patient and out-patient care, Mental health support, Physiotherapy, Advanced cancer cover
- Employee Assistance Programme including: Unlimited mental health sessions, 24/7 remote GP & physiotherapy, 24/7 helpline for emotional & practical support, Savings & discounts on everyday shopping, 1:1 personalised well-being consultations
- Enhanced maternity pay
- Enhanced paternity pay
- Enhanced adoption pay
- Enhanced shared parental leave
- Professional Qualifications
- Professional Memberships
- Learning Suite for e-courses
- Internal Training Programmes
- FCA & Regulatory training
- Hybrid Working
- Casual dress code
- Workplace socials
To apply for this role, please submit your CV along with a cover letter. We acknowledge receipt of your resume for a position at Zilch and we appreciate your interest in joining our business. We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue to the next stage of the recruitment process. We wish you every success. Zilch Technology is an equal opportunities employer and we encourage all applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, religion or belief.
Application Management Engineer employer: Zilch
Contact Detail:
Zilch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Management Engineer
✨Tip Number 1
Familiarise yourself with Zilch's core application and its functionalities. Understanding the product inside out will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your SQL and REST API skills, as these are crucial for the Application Management Engineer position. Consider working on small projects or exercises that showcase your ability to troubleshoot and improve systems.
✨Tip Number 3
Network with current or former employees of Zilch on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can be beneficial during your interview.
✨Tip Number 4
Prepare to discuss your experience in Agile environments and how you've contributed to team success in past roles. Highlighting your collaborative skills will resonate well with Zilch's focus on teamwork.
We think you need these skills to ace Application Management Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Application Management Engineer role. Focus on your technical skills, especially in SQL and REST API, and any previous roles that involved customer support or application management.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific projects or achievements that demonstrate your problem-solving abilities and your commitment to customer satisfaction. Show how your background makes you a great fit for Zilch.
Highlight Relevant Experience: When detailing your work history, emphasise any experience you have in Agile environments, supporting SQL-based systems, or working with REST integrated systems. Use concrete examples to illustrate your analytical skills and ability to stay calm under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role you're applying for.
How to prepare for a job interview at Zilch
✨Showcase Your Technical Skills
Make sure to highlight your experience with SQL and REST API during the interview. Be prepared to discuss specific projects where you've used these skills, as well as any challenges you faced and how you overcame them.
✨Demonstrate Problem-Solving Abilities
Zilch values analytical skills and problem-solving. Prepare examples of past incidents you've resolved, focusing on your thought process and the steps you took to reach a solution. This will show your ability to handle technical challenges effectively.
✨Communicate Clearly and Effectively
Since the role involves working closely with various teams, strong communication is key. Practice explaining complex technical concepts in simple terms, as you'll need to convey information to both technical and non-technical stakeholders.
✨Express Your Passion for Customer Support
Zilch is all about keeping customers happy. Share your experiences where you've gone above and beyond to support customers, and express your enthusiasm for improving customer journeys. This will demonstrate that you align with their mission.
