Senior DevOps Engineer - SaaS (MS Azure)

Department: Tech

Location: This is a remote role based in the UK. You need to be based in the UK and have the rights to work without visa sponsorship. We are unable to offer visa sponsorship for this position.

About ZigZag Global

We are Returns! We’re an award-winning eCommerce returns business founded in 2015 by our CEO, Al Gerrie. We live to push boundaries of smarter returns, and we want a thriving retail world where every customer experience is both delightful and considered, everything we buy can be loved and re‑loved and preserving our planet is part of the fabric of how we shop. Today, more than 1100 companies use our SaaS platform across 170 countries to help reduce the cost, friction, and impact of returns.

Our leading enterprise retail clients include Zara, The Very Group, New Look, Boden, Selfridges, Sports Direct, The Hut Group, Swarovski, not to forget the Whitelabel partnerships with the world’s biggest logistics businesses like DHL, Evri, and FedEx. In March 2021, ZigZag was acquired by Global Blue, an industry leader in tax free shopping. Strengthening our reach across the global retail industry and allowing us to continue to do what we do best, help retailers manage and re‑sell their returns.

At ZigZag, we embody a set of values that lies at the core of our workplace culture. Our dedication to the Start‑up Spirit, Human Heart and Grown‑up Mindset defines our collaborative spirit and shapes our collective success.

Position Overview and Responsibilities

As a Senior DevOps Engineer joining our small, remotely distributed DevOps Team. The DevOps Team is part of, and works closely with, the wider Platform team to design, implement, maintain and support ZigZag’s Infrastructure and application architecture to support and enhance the infrastructure and deployment processes of our SaaS product hosted in Microsoft Azure. Working in a dynamic environment, you'll contribute to our grown‑up mindset by implementing scalable and resilient solutions.

Key Responsibilities

• Infrastructure Management: Design, implement, and maintain scalable and secure infrastructure solutions on Microsoft Azure, on a hybrid environment (Windows/Linux) using Kubernetes, Docker, Cosmosdb, SQL Server, embodying our startup spirit of innovation and adaptability. Manage Azure resources with a grow‑up mindset, prioritizing scalability, reliability, and cost‑efficiency. Monitor system performance, ensuring the satisfaction of our users and stakeholders by proactively addressing issues and optimizing performance.
• Continuous Integration and Deployment: Implement and maintain CI/CD pipelines on Azure DevOps and ArgoCD with a startup spirit of agility and iteration, automating processes to accelerate software delivery. Collaborate closely with development teams, embodying our grow‑up mindset to optimize release cycles and improve deployment efficiency. Ensure the human heart of our team members is nurtured by fostering a culture of collaboration, learning, and empowerment through streamlined deployment processes.
• Configuration Management: Implement configuration management solutions with flexibility and adaptability, using tools like Terragrunt, Terraform, Ansible ARM. Manage infrastructure as code, promoting consistency and reliability across environments to support our expanding operations. Foster a human‑centric approach by prioritizing ease of use and accessibility in configuration management processes, empowering team members to contribute effectively.
• Monitoring and Logging: Implement monitoring solutions with a startup spirit of innovation, leveraging cutting‑edge tools to track system health and performance. Configure logging and alerting systems, to ensure proactive detection and resolution of issues to maintain high availability and reliability. Prioritize the well‑being of our team members by optimizing monitoring tools and processes to minimize alert fatigue and promote a healthy work‑life balance.
• Security and Compliance: Implement security best practices with resilience and adaptability, protecting infrastructure and data in accordance with industry standards. Conduct regular security assessments with a grow‑up mindset, addressing vulnerabilities and ensuring compliance with regulations such as GDPR and SOC 2. Foster a human‑centric approach to security by promoting a culture of awareness and accountability, empowering team members to prioritize security in their daily activities.
• Collaboration and Knowledge Sharing: Collaborate with cross‑functional teams with innovation and creativity, aligning infrastructure and deployment processes with business objectives. Share expertise and best practices, fostering a culture of learning and continuous improvement across the organization. Prioritize the human heart of our team members by promoting inclusivity and empathy in collaboration and knowledge‑sharing activities, ensuring every voice is heard and valued.

Skills, Knowledge And Expertise

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Multiple years of experience in a DevOps or infrastructure engineering role.
• Strong proficiency in Microsoft Azure cloud services and architecture.
• Experience with containerization technologies such as Docker and Kubernetes.
• Good understanding on Helm and GitOps tools like ArgoCD and Flux.
• Proficiency in scripting and automation using languages like PowerShell, Bash, or Python.
• Hands‑on experience with CI/CD tools like Azure DevOps, GitHub Actions or GitLab CI.
• Practical experience with Grafana, Prometheus and/or other monitoring tools.
• Solid understanding of networking, security, and compliance principles.
• Excellent problem‑solving and troubleshooting skills.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.

What Benefits You’ll Receive

• 24 days of annual leave, plus bank holidays — with extra holiday days awarded for each full year of service (up to 6 additional days).
• And to celebrate you, enjoy a bonus day off on your birthday.
• Paid volunteer day per year to support a cause you care about.
• BUPA Private health insurance.
• Employee Referral Bonus scheme.
• L&D Annual Budget and time to utilize it.
• Reduction of working hours during summer.
• Working from abroad policy – up to 60 days in Europe and 30 days outside Europe.