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- Tasks: Lead product initiatives and translate business needs into actionable strategies.
- Company: Join an award-winning eCommerce returns and post-purchase specialist.
- Benefits: Enjoy 24 days annual leave, private health insurance, and remote work options.
- Why this job: Make a real impact in reshaping the post-purchase experience for retailers.
- Qualifications: Experience as a Product Owner in SaaS and strong communication skills required.
- Other info: Embrace a collaborative culture with excellent career growth opportunities.
The predicted salary is between 50000 - 60000 ÂŁ per year.
THE WORLD’S MOST CONNECTED POST-PURCHASE AND RETURNS NETWORK
Department: Product
Location: United Kingdom
Description
Type of Employment: Full-time, permanent
Target Start Date: May 2026
Location: remote role based in the UK. Must already live in the UK and have the legal right to work here, as we’re unable to offer visa sponsorship.
We are an award‑winning eCommerce returns and post‑purchase specialist, founded in 2015 by our CEO, Al Gerrie. With over 250 team members across the UK, Bulgaria, France, Portugal, Germany and Spain, we’re building the world’s most connected post‑purchase and returns network — reducing complexity, driving sustainability, and reshaping how retailers engage customers after the sale. Today, more than 1100 companies use our SaaS platform across 170 countries.
Our leading enterprise retail and logistics clients include The Very Group, New Look, Boden, Selfridges, Sports Direct, The Hut Group, Swarovski, L’Occitane, PhotoBox, Carrefour, Land’s End and DHL.
We were the experts in returns. Now we are the experts in the whole post‑purchase experience!
Our Values
At ZigZag, we embody a set of values that lies at the core of our workplace culture. Our dedication to the Start‑up Spirit, Human Heart and Grown‑up Mindset defines our collaborative spirit and shapes our collective success. If you are passionate about making a positive impact, caring for both colleagues and clients, and embracing a collaborative mindset, we invite you to apply.
Position Overview & Responsibilities
We are seeking a passionate and results‑oriented Agile Product Owner to join our growing team. In this role, you will be the champion for our platform products, translating business needs into actionable strategies and overseeing the development and implementation of those strategies. You will bridge the gap between business stakeholders and software engineers, ensuring that our products deliver real value to the organization.
Responsibilities
- Work closely with Product Leads and Product Management to translate strategic goals into executable delivery plans.
- Develop a clear vision and roadmap for platform products, aligned with overall business objectives.
- Translate business needs into high quality user stories and acceptance criteria, to ensure clarity for the engineering teams and predictable delivery.
- Use qualitative and quantitative insights (e.g. feedback, support tickets, behavioural data) to inform prioritisation and continuous improvement of the product backlog and manage the development lifecycle of external and internal facing digital products.
- Identify opportunities to reduce friction, improve conversion, and increase adoption of digital products/features.
- Communicate effectively with stakeholders at all levels, keeping them informed of progress and driving adoption of digital products.
- Promote Agile best practices and contribute to continuous improvement of delivery processes.
- Work effectively in a distributed, cross‑functional environment across multiple teams and locations.
- Support incident triage and bug prioritisation where required, ensuring customer‑impacting issues are addressed appropriately.
What You’ll Need To Be Successful
- Bachelor's degree in a relevant field (business, data science, computer science) or equivalent experience.
- Experience leading product initiatives as a Product Owner in SaaS‑focused organizations.
- Solid professional experience across product management, data analytics, or related domains.
- Strong understanding of the data lifecycle and data governance principles.
- Experience working with Agile methodologies.
- Excellent communication and collaboration skills.
- Ability to translate complex technical concepts into clear, actionable insights for non‑technical audiences.
- Proven ability to prioritise tasks and manage projects effectively.
Benefits
- 24 days’ annual leave plus public holidays, with additional holiday entitlement awarded for each completed year of service (up to a maximum of six extra days).
- Plus, to celebrate you, enjoy an extra day off on your birthday.
- Paid volunteer day per year to support a cause you care about.
- BUPA Private health insurance.
- Employee Referral Bonus scheme.
- L&D Annual Budget and time to utilize it.
- Reduction of working hours during summer.
- Working from abroad policy – up to 60 days in Europe and 30 days outside Europe.
We are proud to be an equal opportunity employer and embrace diversity, equity, and inclusion in all that we do. We welcome applicants of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. Everyone is valued and encouraged to bring their full selves to work. Please send your CV in English. We believe in hiring people, not just skills. If this role excites you and inspires you to bring your best every day, we’d love for you to apply.
Product Owner employer: ZigZag Global
Contact Detail:
ZigZag Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Owner
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the role of Product Owner. Keep it concise and focus on how you can add value to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our awesome team.
We think you need these skills to ace Product Owner
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about becoming a Product Owner and making an impact in the post-purchase experience.
Tailor Your CV: Make sure your CV is tailored to highlight relevant experiences that align with our values and the responsibilities of the role. We love seeing how your background fits into our mission at ZigZag!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to explain your skills and experiences, especially when discussing technical concepts. We appreciate clarity as much as you do!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ZigZag Global
✨Know Your Product Inside Out
As a Product Owner, it's crucial to understand the products you'll be working with. Familiarise yourself with the company's platform and its features. Be ready to discuss how you can enhance the post-purchase experience and what strategies you would implement to drive value.
✨Showcase Your Agile Expertise
Since the role requires experience with Agile methodologies, prepare to discuss your past experiences in Agile environments. Share specific examples of how you've successfully managed product backlogs and prioritised tasks to meet business objectives.
✨Communicate Clearly and Confidently
Effective communication is key for this role. Practice explaining complex technical concepts in simple terms. During the interview, demonstrate your ability to engage with both technical and non-technical stakeholders, showcasing your collaborative mindset.
✨Bring Data to the Table
The job involves using qualitative and quantitative insights for decision-making. Be prepared to discuss how you've used data analytics in previous roles to inform product development and improve user experiences. Highlight any specific metrics or outcomes you've achieved.