Carrier Manager

Job Title: Carrier Manager

Type of employment: Permanent, Full-time, Remote

Location: This is a remote role based in the UK. You need to be based in the UK and have the rights to work without visa sponsorship. We are unable to offer visa sponsorship for this position.

About ZigZag Global

We are Returns! We’re an award-winning eCommerce returns business founded in 2015 by our CEO, Al Gerrie. We live to push boundaries of smarter returns, and we want a thriving retail world where every customer experience is both delightful and considered, everything we buy can be loved and re-loved and preserving our planet is part of the fabric of how we shop.

Today, more than 200 companies across 130 countries use our SaaS platform to help reduce the cost, friction, and impact of returns. Part of our leading enterprise retail clients includeZara, Superdry, New Look, Boden, Selfridges, Sports Direct, The Hut Group, Swarovski, not to forget the Whitelabel partnership with the world’s biggest logistics businesses like DHL, Evri, and FedEx.

In March 2021, ZigZag was acquired by Global Blue, an industry leader in tax free shopping. Strengthening our reach across the global retail industry and allowing us to continue to do what we do best, help retailers manage and re-sell their returns.

At ZigZag, we embody a set of values that lies at the core of our workplace culture. Our dedication to the Start-up Spirit, Human Heart and Grown-up Mindset defines our collaborative spirit and shapes our collective success.

Passionate and Collaborative Minds Wanted:

You’ll join a brilliantly diverse group across Europe. We believe a business is strongest when its teams are both inclusive and diverse. We recognise and aim to challenge everyday biases, remove obstacles to inclusion and ensure all our people can thrive and be themselves.

If you are passionate about making a positive impact, caring for both colleagues and clients, and embracing a collaborative mindset, we invite you to apply. Join us in building a workplace where every contribution matters, and each team member feels a profound sense of belonging and value.

Position Overview:

We are in search of a Carrier Manager who resonates with our Purpose, Vision, and Values and is eager to contribute to a team where these principles are more than words – they guide our actions. Your commitment to fostering positive relationships, whether with colleagues or customers, will help create an environment where everyone feels appreciated and valued.

Key Responsibilities:

• Own the operational relationship with & be the business expert for your carriers
• Ensure they deliver best-in-class performance for service, cost & customer experience
• Be the escalation point for carrier service issues, implementing & managing improvement plans where required
• Manage strategic relationships with logistics carriers, negotiating contracts, ensuring service quality and cost efficiency, and developing capacity plans for transportation needs in peak
• Support other ZigZag teams with their understanding of your carriers, their services & suitability as a partner for existing or new business opportunities
• Maintain the carrier information packs for your carrier portfolio keeping up to date with new carrier services, contribute to business cases for new carrier integrations, routes, services & solutions
• Partner with Sales, Implementation & Customer Success teams on new accounts, new or improved solutions or services
• Analyse, document & critique business & client processes, understand the requirements & play an active role in defining the most effective returns solution.
• Prepare & present regular carrier performance & related reports, complete ad-hoc or administrative tasks as required.
• Passionately represent our organisational culture, values and our exceptional reputation.

What you’ll need to be successful

• Carrier, Account, Contract or Supply Chain Management in retail, e-commerce or high- volume logistics.
• Experience implementing new carriers / carrier services
• Excellent commercial awareness & customer service skills
• Strong negotiation and leadership skills
• Detail oriented, solutions focused approach
• Excellent written and spoken English
• Ability to manage and coordinate multiple competing priorities and projects in a fast- paced operation
• Dedication to Positive Impact: Showcase a commitment to making a positive impact, recognizing the value of individual contributions in building a workplace where everyone feels appreciated and valued
• Tenacious Problem-Solving: Exhibit tenacity in addressing challenges, embodying the value of \”Be Tenacious\” by persistently seeking solutions and overcoming obstacles

• 24 days of annual leave, plus bank holidays — with extra holiday days awarded for each full year of service (up to 6 additional days). And to celebrate you, enjoy a bonus day off on your birthday!
• BUPA Private Health Insurance
• Employee Referral Bonus scheme
• L&D Annual Budgetand time to utilize it
• Summer Working Hour – Reduction of working hours during summer
• Working from abroad policy – up to 60 days in Europe and 30 days outside Europe
• Home Office Supplies- Support for setting up and maintaining a productive home office

If you are interested, please send your CV in English.

Your application will be reviewed with strict confidentiality. Only the short-listed candidates will be contacted for an interview. Providing your personal data, you explicitly agree that it will be processed for the purpose of recruiting and for the purpose of the possible signing of a labour contract and will be stored and operated by “ZigZag Global” EOOD in their capacity of the personal data controller and personal data processor in accordance with the effective legislation. Please have in mind that with this you give permission for your resume to be shared with other parties of the ZigZag Global Group.

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