Business Development Executive

Apply now for the Business Development Manager position at ZigZag Global.

Department: Sales

Location: United Kingdom – remote role based in the UK. Candidates must be based in the UK and have rights to work without visa sponsorship; no sponsorship offered.

Job Summary

ZigZag is expanding! After a decade of success in the UK, we are expanding our UK based Sales team with the addition of a new Business Development Manager. This is a unique and exciting opportunity for an ambitious and high‑performing Business Development Manager to be at the forefront of our continued growth as we go into 2026 with the launch of our new returns portal and other exciting customer propositions.

About ZigZag Global

We are Returns! We’re an award‑winning eCommerce returns business founded in 2015 by our CEO, Al Gerrie. We live to push boundaries of smarter returns, and we want a thriving retail world where every customer experience is both delightful and considered. Everything we buy can be loved and re‑loved and preserving our planet is part of the fabric of how we shop.

Today, more than 1100 companies use our SaaS platform across 170 countries to help reduce the cost, friction, and impact of returns. Our leading enterprise retail clients include Zara, The Very Group, New Look, Boden, Selfridges, Sports Direct, The Hut Group, Swarovski, and our white‑label partnerships with the world’s biggest logistics businesses such as DHL, Evri, and Landmark Global.

In March 2021, ZigZag was acquired by Global Blue, an industry leader in tax free shopping. Strengthening our reach across the global retail industry allows us to continue helping retailers manage and re‑sell their returns.

At ZigZag, we embody values at the core of our culture: the Start‑up Spirit, Human Heart, and Grown‑up Mindset, defining our collaborative spirit and shaping our collective success.

Passionate And Collaborative Minds Wanted

You’ll join a brilliantly diverse group across Europe. We believe a business is strongest when its teams are both inclusive and diverse. We recognise and aim to challenge everyday biases, remove obstacles to inclusion and ensure all our people can thrive and be themselves.

If you are passionate about making a positive impact, caring for both colleagues and clients, and embracing a collaborative mindset, we invite you to apply. Join us in building a workplace where every contribution matters, and each team member feels a profound sense of belonging and value.

Primary Responsibilities

• Create and drive new business through understanding and influencing prospects’ needs, tailored sales pitches, presentations, and value propositions.
• Create your own business plan within identified markets to approach targets in an organized and focused manner.
• Understand the customer’s business strategy, opportunities and issues.
• Successfully execute sales and relationship strategies and tactics.
• Represent and convey customer needs internally and ensure adequate priorities.
• Proactively build and generate a new business pipeline, converting suspects to prospects, prospects to opportunities and opportunities to clients.
• Work closely with other departments to ensure a smooth implementation process.
• Report as required to the Commercial Director to provide updates on activity.
• Meet or exceed all targets assigned.
• Gather and communicate market and competitor information.
• Create new relationships through networking; online and offline.
• Attend industry events, awards and conferences where required or appropriate.
• Support the Marketing and Sales Development team on outbound strategies and lead generating efforts.
• Complete and track sales tasks and deals accurately using CRM system.
• Report on sales metrics and suggest improvements.
• Maintain extensive knowledge of our products and how they serve our clients’ needs, including features, advantages, benefits and key examples of usage.
• Passionately represent our organizational culture, values and our exceptional reputation.

Skills, Knowledge and Expertise

• Strong experience in new business development, with a strong network in ecommerce, logistics, or retail.
• Proven track record in solution selling, ideally within a SaaS or logistics environment.
• Excellent prospecting skills with ability to identify and engage prospects at all levels.
• Excellent communication, negotiation, and relationship‑building skills.
• Self‑motivated, proactive, and comfortable working independently in a fast‑paced, entrepreneurial setting.
• Ability to travel as needed to meet prospects and attend industry events.

Benefits

• 24 days of annual leave, plus bank holidays – with extra holiday days awarded for each full year of service (up to 6 additional days). Enjoy an extra day off on your birthday.
• Paid volunteer day per year to support a cause you care about.
• BUPA Private health insurance.
• Employee Referral Bonus scheme.
• L&D Annual Budget and time to utilize it.
• Reduction of working hours during summer.
• Working from abroad policy – up to 60 days in Europe and 30 days outside Europe.

Senior Level

Mid‑Senior level

Employment Type

Full-time

Job Function

Business Development and Sales

Industries

Retail