Senior Partnerships Manager

This is a remote role based in the UK. Please note that you must already live in the UK and have the legal right to work here, as we’re unable to offer visa sponsorship.

We are an award‑winning eCommerce returns and post‑purchase specialist, founded in 2015. With over 250 team members across the UK, Bulgaria, France, Portugal, Germany and Spain, we’re building the world’s most connected post‑purchase and returns network — reducing complexity, driving sustainability, and reshaping how retailers engage customers after the sale. Today, more than 1100 companies use our SaaS platform across 170 countries.

Our Values: At ZigZag, we embody a set of values that lies at the core of our workplace culture. Our dedication to the Start‑up Spirit, Human Heart and Grown‑up Mindset defines our collaborative spirit and shapes our collective success. If you are passionate about making a positive impact, caring for both colleagues and clients, and embracing a collaborative mindset, we invite you to apply.

Position Overview: As part of our next growth phase, we are centralising our partnerships strategy across markets and elevating partnerships as a core revenue driver. We are hiring a Partnerships Manager to lead, structure, and scale a unified partner ecosystem across Europe. This is a high-impact, strategic role combining global vision, strong execution capabilities, and direct revenue ownership.

Key Responsibilities:

• Partnership Strategy & Vision: Define and execute a unified partnerships strategy across France and the UK. Build a global ecosystem vision, spanning technology, agencies, logistics, and strategic alliances. Position partnerships as a core pillar of the company’s go‑to‑market and growth strategy.
• Partner Program Design & Management: Design and scale a best‑in‑class Partner Program, including tiering structure, incentives, certifications, engagement models (referral, co‑selling, integrations). Align UK and France under a single, cohesive partnerships framework, ensuring consistency across markets while allowing for local adaptation. Standardise processes, tools, and KPIs. Build a data‑driven partnerships function and continuously optimise performance.
• Strategic Partner Acquisition: Identify, recruit, and close high‑impact partners at a European and global level. Build strong relationships with senior stakeholders and decision‑makers. Develop partnerships with key ecosystem players (platforms, SaaS vendors, agencies, logistics partners).
• Revenue Generation & Co‑Selling: Own and drive partner‑sourced and partner‑influenced pipeline and revenue. Build scalable co‑selling motions with Sales teams across markets. Actively contribute to closing strategic deals.
• Product & Integration Strategy: Collaborate closely with Product teams to prioritise strategic integrations and align partner needs with the product roadmap. Ensure a clear and compelling positioning of the full product suite. Provide market and partner insights to inform company strategy.
• Partner Enablement & Ecosystem Activation: Develop scalable partner enablement programs (training, playbooks, certifications). Drive ecosystem engagement through events, webinars and co‑marketing initiatives. Ensure partners are actively selling and promoting the full solution.

What you'll need to be successful:

• Experience: Extensive experience in partnerships, business development, or channel roles. Strong background in SaaS, e‑commerce, or platform ecosystems. Experience with complex or multi‑product offerings. Proven track record of building and scaling partner programs, generating revenue through partnerships or indirect sales managing multi‑market or international scopes.
• Skills: You must be fluent in French & English. Spanish is a strong plus. Strong ability to combine strategic thinking with hands‑on execution. Highly commercial mindset with a focus on revenue impact. Ability to engage and influence senior stakeholders. Deep understanding of ecosystem dynamics and partnership models. Structured, analytical, and data‑driven approach. Excellent communication, negotiation, and relationship‑building skills.
• Mindset: 360° thinker: able to connect product, GTM, ecosystem, and revenue. Builder mentality: from early stage structuring to scaling. Global mindset: able to operate beyond local market constraints. Strong ownership and accountability for results. Comfortable in fast‑paced, high‑growth environments. Willingness and ability to travel to attend events, meet partners, and establish in‑person relationships.

Benefits: 24 days’ annual leave plus public holidays, with additional holiday entitlement awarded for each completed year of service (up to a maximum of six extra days). Plus, to celebrate you, enjoy an extra day off on your birthday. Paid volunteer day per year to support a cause you care about. BUPA Private health insurance. Employee Referral Bonus scheme. L&D Annual Budget and time to utilize it. Reduction of working hours during summer. Working from abroad policy – up to 60 days in Europe and 30 days outside Europe.

We are proud to be an equal opportunity employer and embrace diversity, equity, and inclusion in all that we do. We welcome applicants of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. Everyone is valued and encouraged to bring their full selves to work. We believe in hiring people, not just skills. If this role excites you and inspires you to bring your best every day, we’d love for you to apply.