Business Development Executive

This is a remote role based in the UK. You need to be based in the UK and have the rights to work without visa sponsorship. We are unable to offer visa sponsorship for this position.

About ZigZag Global: We are Returns! We’re an award-winning eCommerce returns business founded in 2015 by our CEO, Al Gerrie. We live to push boundaries of smarter returns, and we want a thriving retail world where every customer experience is both delightful and considered, everything we buy can be loved and re‑loved and preserving our planet is part of the fabric of how we shop. Today, more than 1100 companies use our SaaS platform across 170 countries to help reduce the cost, friction, and impact of returns. Our leading enterprise retail clients include Zara, The Very Group, New Look, Boden, Selfridges, Sports Direct, The Hut Group, Swarovski, not to forget the Whitelabel partnerships with the world’s biggest logistics businesses like DHL, Evri, and Landmark Global. In March 2021, ZigZag was acquired by Global Blue, an industry leader in tax free shopping. Strengthening our reach across the global retail industry and allowing us to continue to do what we do best, help retailers manage and re‑sell their returns.

At ZigZag, we embody a set of values that lies at the core of our workplace culture. Our dedication to the Start‑up Spirit, Human Heart and Grown‑up Mindset defines our collaborative spirit and shapes our collective success.

Passionate and Collaborative Minds Wanted

You’ll join a brilliantly diverse group across Europe. We believe a business is strongest when its teams are both inclusive and diverse. We recognise and aim to challenge everyday biases, remove obstacles to inclusion and ensure all our people can thrive and be themselves. If you are passionate about making a positive impact, caring for both colleagues and clients, and embracing a collaborative mindset, we invite you to apply. Join us in building a workplace where every contribution matters, and each team member feels a profound sense of belonging and value.

The Role / Responsibilities

ZigZag is expanding! After a decade of success in the UK, we are expanding our UK based Sales team with the addition of a new Business Development Executive. This is a unique and exciting opportunity for an ambitious and high‑performing Business Development Executive to be at the forefront of our continued growth as we go into 2026 with the launch of our new returns portal and other exciting customer propositions. We are looking for someone with strong sales instinct to help us hit the ground running. If you thrive in a fast‑paced, entrepreneurial environment and want to build something from the ground up, this is the role for you. An already high performing salesperson looking for a new challenge. Ambitious, energetic, and keen to get stuck in, you will be responsible for seeking new business opportunities and delivering profitable growth. Your efforts will be focused on researching prospects, outreach, qualifying opportunities, response to tenders and closing deals. You have the chance to work in close collaboration with the rest of the organisation, to expand our business to the next level.

Primary Responsibilities

• Create and drive new business through understanding and influencing prospects’ needs, tailored sales pitches, presentations, and value propositions.
• Create your own business plan within identified markets to approach targets in an organised and focused manner.
• Understand the customer‘s business strategy, opportunities and issues.
• Successfully execute sales and relationship strategies and tactics.
• Represent and convey customer needs internally and ensure adequate priorities.
• Proactively build and generate a new business pipeline, converting suspects to prospects, prospects to opportunities and opportunities to clients.
• Work closely with other departments to ensure a smooth implementation process.
• Report as required to the Commercial Director, to provide updates on activity.
• Meet or exceed all targets assigned.
• Gather and communicate market/competitor information.
• Create new relationships through networking; online and offline.
• Attend industry events, awards and conferences where required/appropriate.
• Support the Marketing and Sales Development team on outbound strategies and lead generating efforts.
• Completing and tracking sales tasks & deals accurately using CRM system.
• Reporting on sales metrics and suggesting improvements.
• Maintaining extensive knowledge of our products and how they serve our clients’ needs, including features, advantages, benefits and key examples of usage.
• Passionately represent our organizational culture, values and our exceptional reputation.

Skills, Knowledge and Expertise

• Proven track record in solution selling and achieving financial targets.
• B2B Sales experience.
• Strong lead generation skills.
• Experience of working the sales cycle from start to finish.
• Excellent prospecting skills with ability to identify and engage prospects at all levels.
• Excellent communication, negotiation, and relationship‑building skills.
• Self‑motivated, proactive, and comfortable working independently in a fast‑paced, entrepreneurial setting.
• Ability to travel as needed to meet prospects and attend industry events.

Nice to have

• Industry experience in SaaS, ecommerce or logistics.

What benefits you’ll receive

• 24 days of annual leave, plus bank holidays — with extra holiday days awarded for each full year of service (up to 6 additional days).
• And to celebrate you, enjoy a bonus day off on your birthday.
• Paid volunteer day per year to support a cause you care about.
• BUPA Private health insurance.
• Employee Referral Bonus scheme.
• L&D Annual Budget and time to utilize it.
• Reduction of working hours during summer.
• Working from abroad policy – up to 60 days in Europe and 30 days outside Europe.

We are proud to be an equal opportunity employer and embrace diversity, equity, and inclusion in all that we do. We welcome applicants of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. Everyone is valued and encouraged to bring their full selves to work. We believe in hiring people, not just skills. If this role excites you and inspires you to bring your best every day, we’d love for you to apply.