At a Glance
- Tasks: Manage IT devices and support users for seamless tech experiences.
- Company: Join ZIGUP, a leading mobility solutions provider with a diverse culture.
- Benefits: Enjoy 24 days annual leave, health plans, and financial perks.
- Other info: Be part of an award-winning team committed to diversity and inclusion.
- Why this job: Elevate your IT career while making a real impact in a dynamic environment.
- Qualifications: Experience in service desk roles and device management tools is preferred.
The predicted salary is between 26000 - 26000 £ per year.
Hours: Full-time, 37.5 hours per week (Monday to Friday), with 1 in 6 weeks on call
Salary: up to £26,000 (Dependant on level of experience)
Are you ready to elevate your IT career? We’re looking for someone who’s passionate about IT, with strong technical skills and experience in service desk and device management. As a User Services Analyst, you’ll manage and support our IT devices, including laptops, desktops, tablets, and mobile phones, ensuring smooth operations and excellent user experiences.
Your role will include:
- Handling service desk tickets, resolving issues promptly, and providing timely updates while using feedback to improve service quality
- Maintaining documentation, troubleshooting problems, and managing the lifecycle of devices, including upgrades and relocations
- Contributing to key projects, planning for technology changes, and supporting tasks like LAN patching and asset transitions
Join ZIGUP as a User Services Analyst and enjoy some outstanding benefits. Of course, there’s a great basic salary, but that’s just the beginning; our most popular benefits include:
- Annual leave: 24 days, rising to 26 with length of service. You’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday.
- Pension: Employer contributions of 5%.
- Financial Benefits: Free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers.
- Wellbeing & Lifestyle Services: Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
- Motoring Benefits: Vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
- Stream: A free financial wellbeing app that helps you save, provides financial advice and discounts on shopping.
About you
We’re seeking a skilled and proactive IT professional to join our team. Ideally, you’ll bring:
- Service Desk Background: Previous experience in a service desk or device analyst role, supporting diverse user needs
- Device Management Expertise: Ideally hands-on experience with tools such as Lansweeper, PDQ Deploy, WSUS, and SCCM
- Technical Knowledge: A good understanding of Windows 10, Office 365, and commonly used productivity applications
- Networking and Security Skills: Familiarity with networking concepts, remote access solutions like Cisco VPN, and robust security practices
About Us
ZIGUP is a leading integrated mobility solutions provider. We're trusted by many of the UKs leading insurance and leasing companies, fleet operators, OEMs and blue-chip corporates, delivering a wide array of solutions from vehicle rental and fleet management to accident management, vehicle repairs, service and maintenance. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you. We are agile. We are experts. We are imaginative. We are reliable.
User Services Analyst in Peterlee employer: ZIGUP
At ZIGUP, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration. As a User Services Analyst, you'll benefit from a comprehensive package including generous annual leave, a robust pension scheme, and extensive wellbeing services, all while working in a supportive environment that values diversity and personal growth. Join us in our mission to deliver outstanding mobility solutions and enjoy the unique advantages of being part of a company recognised for its commitment to social mobility and employee development.
StudySmarter Expert Advice🤫
We think this is how you could land User Services Analyst in Peterlee
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, attend meetups, or join online forums. You never know who might have a lead on that perfect User Services Analyst role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your technical expertise with tools like Lansweeper or SCCM. This can really set you apart when chatting with potential employers.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or using online resources. Focus on common service desk scenarios and how you'd tackle them, so you're ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team at ZIGUP.
We think you need these skills to ace User Services Analyst in Peterlee
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your service desk background and any device management expertise you have. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how your technical skills can contribute to our User Services Analyst role. Keep it engaging and personal, so we get a sense of who you are.
Showcase Relevant Experience:When filling out your application, be sure to mention specific tools and technologies you've worked with, like Lansweeper or SCCM. We love seeing hands-on experience that aligns with what we do at ZIGUP!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s straightforward, and you’ll find all the details you need to complete your application smoothly. Let’s get started on this journey together!
How to prepare for a job interview at ZIGUP
✨Know Your Tech
Brush up on your technical skills, especially around Windows 10, Office 365, and device management tools like Lansweeper and SCCM. Be ready to discuss how you've used these in past roles, as it shows you're not just familiar but experienced.
✨Service Desk Scenarios
Prepare for common service desk scenarios you might face. Think about how you would handle specific user issues or ticket resolutions. Practising these responses can help you demonstrate your problem-solving skills during the interview.
✨Show Your Proactivity
ZIGUP values proactive team members. Share examples of how you've taken initiative in previous roles, whether it's improving a process or suggesting new tools. This will highlight your ability to contribute positively to their team.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. Inquire about their approach to technology changes or how they support employee development. This shows your genuine interest and helps you assess if it's the right fit for you.
