At a Glance
- Tasks: Deliver award-winning customer service and manage vehicle rentals with a smile.
- Company: Join Auxillis, a fast-paced company dedicated to keeping people moving.
- Benefits: Enjoy a competitive salary, bonus scheme, and exclusive discounts.
- Other info: Flexible working hours and excellent career growth opportunities await you.
- Why this job: Be the first point of contact for customers and make a real difference.
- Qualifications: Customer service skills, admin experience, and a full UK/EU driving licence required.
The predicted salary is between 28734 - 30121 £ per year.
Location: Stoke
Benefits: A superb range of exclusive, colleague-only benefits and discounts.
Salary: £28,734 + bonus up to £1,387 pa OTE
Weekly Hours: 42.5 hours/week
We’re here to keep people moving, that’s what we do. As a Customer Service Agent, you play a key role in taking our award-winning service directly to customers’ doors - expertly making sure our vehicles are where we need them to be, when we need them to be there.
Life at Auxillis: A busy, fast-paced branch. You’ll be the first point of contact for customers; confidently delivering a great service with a smile. You’ll manage multiple tasks: resolving customer rental queries, administration of a customer account, and overseeing daily vehicle movements in and out of the branch. No prior industry or vehicle rental experience required – our proven induction training will cover that. You must bring customer service know-how, admin skill, a calm, can-do attitude, and a full UK/EU driving licence.
Key benefits include:
- A fantastic quarterly bonus scheme (£1,387 pa OTE)
- 24 days annual leave, rising to 26 days with service; flexibility to buy/sell an extra 5 days each year; public holidays + an extra day off for your birthday
- Free life assurance (2x salary)
- Well-being services (24/7 GP service, mental health support, physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- Exclusive colleague-only vehicle leasing schemes
- Pension & save-as-you-earn share scheme
- Benefits App offering unlimited access to retailer discounts and cashback
- Stream App – a financial wellbeing app with flexible pay schedule, savings, discounts, and financial coach access
We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know.
Customer Service Agent in Stoke-on-Trent employer: ZIGUP plc
At Auxillis, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Stoke that prioritises employee well-being and growth. As a Customer Service Agent, you'll enjoy exclusive benefits, including a fantastic bonus scheme, generous annual leave, and comprehensive health support, all while being part of a diverse team dedicated to delivering outstanding service. With our commitment to training and development, you’ll have the opportunity to thrive in a fast-paced environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Stoke-on-Trent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ZIGUP plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ZIGUP plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ZIGUP plc:Your cover letter is your chance to shine! Tell us why you want to work at ZIGUP plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ZIGUP plc!
How to prepare for a job interview at ZIGUP plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
