At a Glance
- Tasks: Support daily operations in the parts department and deliver outstanding customer service.
- Company: Join a dynamic team at FMG Repair Services, where we keep people moving.
- Benefits: Enjoy competitive salary, bonuses, well-being services, and exclusive discounts.
- Other info: Diverse and inclusive workplace with excellent training and career growth opportunities.
- Why this job: Be the first point of contact for customers and make a real difference.
- Qualifications: No prior experience needed; just bring your customer service skills and a positive attitude.
The predicted salary is between 28809 - 28809 £ per year.
Location: Sheffield
Duration: 6 months
Salary: £28,809 pa OTE + bonus
Weekly Hours: 42.5 hours / week
We’re here to keep people moving, that’s what we do. As a Customer Service Advisor/Parts Advisor you will support in the day-to-day running of the internal parts department while also playing a key role in delivering outstanding customer service. You will maintain accurate parts stock levels to ensure technicians can work productively and efficiently, liaise with external suppliers to build and manage strong working relationships, and help ensure vehicles are in the right place at the right time, providing a seamless, award-winning service directly to customers.
Life as a Customer Service Advisor/Parts Advisor at FMG Repair Services:
An FMGRS branch is a busy, fast-paced place to be and, as a Customer Service Advisor/Parts Advisor, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time - from resolving a customer query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.
You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that!) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.
As a Customer Service Advisor/Parts Advisor with FMG Repair Services, we offer:
- fantastic bonus schemes
- free life assurance
- well-being services (incl. Health Cash Plan, Dental Plan & Travel Insurance)
- discounted, flexible Gym memberships
- exclusive employee vehicle-leasing schemes
- pension & save-as-you-earn share scheme
- Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you. We are agile. We are experts. We are imaginative. We are reliable.
Customer Service/Parts Advisor (Maternity cover) in Sheffield employer: ZIGUP plc
At FMG Repair Services, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Sheffield that values diversity and inclusivity. As a Customer Service/Parts Advisor, you'll benefit from competitive salary packages, fantastic bonus schemes, and comprehensive well-being services, all while enjoying opportunities for personal growth and development within a supportive team environment. Join us to be part of a dynamic workplace where your contributions truly matter and where we are dedicated to keeping people moving.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service/Parts Advisor (Maternity cover) in Sheffield
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like ZIGUP plc.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like ZIGUP plc. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service/Parts Advisor (Maternity cover) in Sheffield
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to ZIGUP plc.
How to prepare for a job interview at ZIGUP plc
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in ZIGUP plc's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services ZIGUP plc offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
