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- Tasks: As a Service Advisor, you'll manage customer bookings and ensure top-notch service in our busy Bodyshop.
- Company: Join FMG RS, a leading Accident and Collision Repair specialist with a family-like team in Mansfield.
- Benefits: Enjoy a competitive salary, uncapped bonuses, 23 days annual leave, and exclusive discounts.
- Why this job: Make a real impact in a fast-paced environment while ensuring customer satisfaction and career growth.
- Qualifications: You need excellent customer service skills, strong admin abilities, and a full UK Manual driving licence.
- Other info: Be part of ZIGUP, a growing company offering long-term security and investment in your development.
The predicted salary is between 22700 - 30000 £ per year.
This is an exciting opportunity for an experienced Service Advisor to join one of the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Mansfield. Excellent transport links to M1 and A1 and great local retail/lunch facilities. Mansfield has an established team of 20 colleagues with a family feel to it!
As a Customer Service Advisor, you are the face of our Bodyshop. Working on reception, you are responsible for booking customer cars in for repair/attention. Duties include:
- Preparing job cards and files
- Maintaining an efficient and effective system for associated paperwork
- Providing vehicle progress reports
- Arranging and allocating courtesy cars
- Collecting payments
Our Bodyshops are fast-paced and exciting with lots of opportunity to make an incredible difference and apply your expertise and skill. The most important part of the Service Advisor's job is to ensure complete customer satisfaction. It’s your job to liaise between the customer, the Bodyshop and any 3rd parties to ensure each and every customer has a first-class service.
You will have excellent customer-facing experience with strong administration and IT skills. You’ll also need a full UK Manual driving licence if you’re going to be part of the team.
Some of our most popular benefits include:
- Fantastic uncapped monthly bonus schemes plus guaranteed average bonus when you’re on holiday
- 23 days annual leave, plus public holidays and an extra day off to celebrate your birthday
- Free life assurance (x2 your basic salary)
- Exclusive colleague-only vehicle-leasing scheme
- Pension & save-as-you-earn share scheme
- A Benefits App giving a huge range of retailer discounts and cashback deals
- Well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- Wagestream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay
We’re part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain. Few other businesses can offer you the volume, variety and long-term security as us.
You’re rewarded for your part in our success - lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes.
We invest in you - We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too.
We’re growing - it’s an exciting time for the industry and we’re committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres.
Join the FMG RS family with the best people in the industry within our Group. We really believe that no one else can do what we do as well as us. So what are you waiting for? We are agile. We are experts. We are imaginative. We are reliable. Keep your career moving, smarter.
Service Advisor (Bodyshop) employer: ZIGUP plc
Contact Detail:
ZIGUP plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor (Bodyshop)
✨Tip Number 1
Familiarise yourself with the bodyshop industry and the specific services offered by FMG RS. Understanding their operations and customer service approach will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees of FMG RS to gain insights into the company culture and expectations for a Service Advisor. This can provide you with valuable information that may not be available on the job description.
✨Tip Number 3
Prepare to discuss your previous customer service experiences in detail, especially those related to the automotive industry. Highlight specific situations where you ensured customer satisfaction, as this is crucial for the role.
✨Tip Number 4
Demonstrate your organisational skills by preparing examples of how you've managed multiple tasks or projects simultaneously. This will show that you can handle the fast-paced environment of a bodyshop effectively.
We think you need these skills to ace Service Advisor (Bodyshop)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Advisor, particularly in customer service and administration. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer satisfaction and your ability to manage multiple tasks efficiently. Mention specific examples of how you've excelled in similar roles.
Highlight Relevant Skills: Emphasise your strong IT skills and any experience with vehicle repair processes. Mention your full UK Manual driving licence clearly, as it's essential for this role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor.
How to prepare for a job interview at ZIGUP plc
✨Know the Company
Before your interview, take some time to research FMG RS and its role in the accident and collision repair industry. Understanding their values, mission, and recent developments will help you tailor your responses and show genuine interest.
✨Highlight Customer Service Skills
As a Service Advisor, customer satisfaction is key. Be prepared to discuss your previous experiences in customer service, focusing on how you resolved issues and ensured a positive experience for clients.
✨Demonstrate Organisational Skills
The role involves managing paperwork and job cards efficiently. Share examples of how you've successfully handled administrative tasks in a fast-paced environment, showcasing your ability to stay organised under pressure.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team culture, training opportunities, or the company's future plans. This shows your enthusiasm and helps you assess if it's the right fit for you.
