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- Tasks: Join our team as a Customer Service Advisor, booking repairs and ensuring customer satisfaction.
- Company: FMG RS is the UK's leading Accident and Collision Repair specialist, part of ZIGUP.
- Benefits: Enjoy uncapped bonuses, 23 days annual leave, exclusive discounts, and well-being services.
- Why this job: Be the face of our bodyshops, making a real impact in customer experiences while growing your career.
- Qualifications: A full UK Manual Driving Licence and excellent customer service skills are essential.
- Other info: Flexible hours with opportunities for growth in a rapidly expanding industry.
The predicted salary is between 24000 - 36000 £ per year.
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Reference: MAR20266665
Expiry date: 09:35, Tue, 14th Apr 2026
Location: Leeds
Benefits: A superb range of benefits
Salary: up to £27,500 + bonusOTE
This is an exciting opportunity for an experienced Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site.
As part of a team of specialist Service Advisors you are the face of our Bodyshops. You are responsible for booking customer cars in for repair/attention, preparing job cards and providing vehicle progress reports to customers. You will arrange and allocate courtesy cars for customers and deal with financial transactions, paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies. You will need a full UK Manual Driving Licence.
As the first point of contact you will liaise directly with the customer, the bodyshop and any third parties to ensure an excellent customer experience.
Why choose FMG RS?
Of course, we offer a fantastic basic salary, but there’s much more to being a Service Advisor at FMG RS than just that. Some of our most popular benefits include (but aren’t limited to) …
- fantastic uncapped monthly bonus schemes plusguaranteed average bonus when you\’re on holiday!
- start with 23 days annual leave, of course, you’ll have public holidays too and an extra day off to celebrate your birthday!
- free life assurance (x2 your basic salary)
- exclusive colleague-only vehicle-leasing schemes
- pension & save-as-you-earn share scheme
- A Benefits App giving a huge range of retailer discounts and cashback deals
- well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- Stream App for all our colleagues – a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you\’re eligible for and can even put you in touch with a financial coach!
- We’re part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain,- few other businesses can offer you the volume, variety and long-term security as us;
- You’re rewarded for your part in our success – lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes;
- We invest in you – We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too;
- We’re growing – it’s an exciting time for the industry and we’re committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres;
Join the FMG RS family
With the best people in the industry within our Group, we really believe that no one else can do what we do as well as us. So what are you waiting for?
We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.
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Service Advisor employer: ZIGUP plc
Contact Detail:
ZIGUP plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, especially in accident and collision repair. Understanding the common processes and terminology will help you communicate effectively with both customers and colleagues.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. This can help you prepare for handling various customer interactions, from booking appointments to addressing concerns about repairs.
✨Tip Number 3
Network with current or former employees of FMG RS or similar companies. They can provide valuable insights into the company culture and expectations, which can give you an edge during the interview process.
✨Tip Number 4
Be ready to discuss your experience with financial transactions and customer interactions. Highlight any relevant examples that demonstrate your ability to manage these responsibilities effectively.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Service Advisor. Tailor your application to highlight relevant experience in customer service and any specific skills mentioned.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous roles, particularly those related to customer service. Use bullet points for clarity and include quantifiable achievements to demonstrate your impact in past positions.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention why you are a good fit for the position and how your skills align with the company's values and goals.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a customer-facing role.
How to prepare for a job interview at ZIGUP plc
✨Know the Company Inside Out
Before your interview, take some time to research FMG RS and its role in the accident and collision repair industry. Understand their values, services, and recent developments. This will help you demonstrate your genuine interest and align your answers with their mission.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to handle customer interactions is crucial. Prepare examples from your past experiences where you successfully resolved issues or provided exceptional service. Highlight your communication skills and how you can contribute to an excellent customer experience.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about situations you might face in the role, such as dealing with difficult customers or managing multiple tasks. Practising your responses will help you feel more confident during the interview.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or the company's future plans. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.