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- Tasks: Be the welcoming face of FMG, providing top-notch customer service to all visitors.
- Company: Join FMG, a leading fleet incident management provider, dedicated to exceptional customer care.
- Benefits: Enjoy a competitive salary, generous annual leave, and perks like discounts and life assurance.
- Why this job: This role offers a vibrant work culture, community involvement, and opportunities for personal growth.
- Qualifications: Previous front of house experience and strong communication skills are essential.
- Other info: Get involved in volunteering and enjoy modern office facilities with great amenities.
The predicted salary is between 20700 - 25800 £ per year.
Location: Huddersfield
Benefits: Pension, Life Assurance and Retail & Company discounts
Working Hours: 40 hours per week, Monday - Friday, 08:00 - 16:30
Are you an experienced Receptionist or Administrator with a passion for providing excellent customer service? We have a fantastic opportunity for you to join us in our Huddersfield head office as our new Receptionist, where you’ll create a positive experience for all visitors. Being the face of FMG, you will display an exceptional professional image, an outgoing personality and thrive on delivering first-class customer service. Dealing with internal and external customers is a key part of this role, so your strong communication skills will be critical, along with the ability to adopt a flexible approach in line with this varied role.
Join FMG as a Receptionist and enjoy some outstanding benefits:
- Salary: Up to £25,758.64 depending on your level of experience, with a quarterly performance bonus earning up to an extra £3,800 annually!
- Annual leave: Start with 24 days, increasing to 26 days with service (pro rata), plus the flexibility to buy or sell up to 5 extra days each year. You’ll also have public holidays and an extra day off to celebrate your birthday!
- Pension: Employer contributions of 3%
- Financial Benefits: Enjoy the security of free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
- Wellbeing Services: Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
- Community: Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
- FMGive: Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office.
- Motoring Benefits: Take advantage of exclusive colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
- Wagestream: A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
About You:
- You have previous experience in a front of house administrative role and can demonstrate excellent communication skills.
- You’re highly conscientious, self-motivated and take ownership of your work.
- As this role involves a significant amount of telephone and PC work, you will be a confident user of both.
- You can work proactively and with flexibility, prioritising your workload where needed.
- You’re flexible to get involved in ad hoc duties as required.
About Us:
FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.
We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
Receptionist/ Front of House employer: ZIGUP plc
Contact Detail:
ZIGUP plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/ Front of House
✨Tip Number 1
Familiarise yourself with FMG's values and mission. Understanding what sets us apart in customer service will help you align your responses during the interview, showcasing how you can contribute to our commitment to excellence.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. Since this role involves a lot of interaction with both internal and external customers, being able to demonstrate your ability to handle various situations confidently will be crucial.
✨Tip Number 3
Prepare examples from your previous experience that highlight your organisational skills and flexibility. Being able to discuss specific instances where you successfully managed multiple tasks or adapted to changing priorities will impress us.
✨Tip Number 4
Show enthusiasm for the role and the company during your interactions. A positive attitude and genuine interest in joining our team can make a significant difference in how we perceive your fit for the position.
We think you need these skills to ace Receptionist/ Front of House
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front of house or administrative roles. Emphasise your customer service skills and any specific achievements that demonstrate your ability to create a positive visitor experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your outgoing personality. Mention how your previous experiences align with the responsibilities of the Receptionist role at FMG, and express your enthusiasm for joining their team.
Highlight Communication Skills: Since strong communication skills are critical for this role, provide examples in your application that demonstrate your ability to interact effectively with both internal and external customers. This could include specific situations where you resolved issues or enhanced customer satisfaction.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential traits for a Receptionist.
How to prepare for a job interview at ZIGUP plc
✨Showcase Your Customer Service Skills
As a Receptionist, your ability to provide excellent customer service is crucial. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your commitment to creating a positive experience for visitors.
✨Dress Professionally
Since you'll be the face of the company, it's important to present a professional image. Choose an outfit that reflects the company's culture while ensuring you look polished and approachable. First impressions matter!
✨Practice Your Communication Skills
Strong communication skills are essential for this role. Practice speaking clearly and confidently about your experiences. You might even want to conduct mock interviews with a friend to refine your responses and body language.
✨Be Ready for Flexibility Questions
The job requires a flexible approach to various tasks. Be prepared to discuss how you've adapted to changing situations in previous roles. Highlight your ability to prioritise and manage your workload effectively.
