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- Tasks: Join our Rapid Response team to provide urgent customer support and manage incident resolutions.
- Company: FMG is the UK's top fleet incident management provider, dedicated to excellent customer service.
- Benefits: Enjoy a competitive salary, performance bonuses, generous leave, and wellness perks.
- Why this job: Be part of a dynamic team making a real difference in emergency situations.
- Qualifications: Strong communication skills and experience in motor claims or vehicle recovery are preferred.
- Other info: Work 20 hours on weekends with opportunities for volunteering and community engagement.
The predicted salary is between 14348 - 17700 £ per year.
Location: Huddersfield
Benefits: Pension, Life Assurance and Retail & Company discounts
Working Hours: 20 hours per week, Saturday & Sunday - 08:00 - 18:30
Do you live in or near Huddersfield and have strong customer service skills, particularly in motor insurance or the vehicle recovery industry? If you're looking for a new challenge, we'd love to hear from you!
We have an exciting opportunity for a Customer Service Representative to join our Rapid Response team, providing 24/7 telephone support to those in urgent need. We work closely with Highways England and police forces across the UK. Each call is unique, and the support provided depends on each incident's requirements.
As a Customer Service Representative, you will be the first contact for incident reports to the Operations Centre. Your main goal is to dispatch the nearest vehicle recovery operator with the right equipment promptly and manage the incident to a successful resolution.
Join FMG as a Rapid Response Customer Service Representative and enjoy outstanding benefits:
- Salary: From £14,348.66 per annum based on experience, with a quarterly performance bonus up to £3,800 annually (pro rata).
- Annual leave: Starting with 24 days, increasing to 26 days with service (pro rata), plus the option to buy or sell up to 5 extra days annually, plus public holidays and your birthday off.
- Pension: Employer contributions of 3%.
- Financial Benefits: Free life assurance, a save-as-you-earn scheme, a colleague referral scheme (£1,000 per referral), and discounts via our Benefits App at top retailers.
- Wellbeing Services: 24/7 GP, mental health support, physiotherapy, cycle to work scheme, eyecare vouchers, Health Cash Plan, Dental Plan, and Travel Insurance.
- Community: Modern offices with break areas, free parking, onsite canteen, kitchen facilities, TV area, and shower facilities.
- FMGive: A paid day annually for volunteering and participation in fundraising events.
- Motoring Benefits: Vehicle-leasing schemes, discounted repairs, and reduced rates on weekend rentals.
- Wagestream: A financial wellbeing app to control your pay, save, and access discounts.
About You:
- Experience in motor claims or vehicle recovery is advantageous.
- Strong communication, decision-making, and teamwork skills.
- Ability to build rapport over the phone quickly.
- Focus on delivering excellent customer service.
- Ability to manage pressured situations professionally.
- Proficient in telephone and office IT systems.
About Us:
FMG is the UK's leading independent provider of fleet incident management and vehicle recovery services, supporting insurers and blue light services with incident support, rapid response, and recovery management. We prioritize customer service to make their lives easier and reduce stress after accidents. We are part of ZIGUP, supporting customers across the UK, Ireland, and Spain, committed to innovation and growth. We are agile. We are experts. We are imaginative. We are reliable.
Rapid Response Customer Service Representative employer: ZIGUP plc
Contact Detail:
ZIGUP plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rapid Response Customer Service Representative
✨Tip Number 1
Familiarise yourself with the motor insurance and vehicle recovery industry. Understanding common terms and processes will help you communicate effectively during the interview and demonstrate your knowledge of the field.
✨Tip Number 2
Practice handling high-pressure situations through role-playing scenarios. Since this role involves managing urgent incidents, showcasing your ability to stay calm and make quick decisions will impress the hiring team.
✨Tip Number 3
Highlight your customer service experience by preparing specific examples of how you've successfully resolved customer issues in the past. This will show that you can deliver excellent service under pressure.
✨Tip Number 4
Research FMG and their values. Being able to discuss how your personal values align with theirs during the interview will demonstrate your genuine interest in the company and the role.
We think you need these skills to ace Rapid Response Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in motor insurance or vehicle recovery. Use specific examples to demonstrate your skills in communication and decision-making.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle pressured situations. Mention why you are interested in the Rapid Response team and how your background aligns with their needs.
Highlight Relevant Skills: In your application, emphasise your strong communication skills and ability to build rapport over the phone. Mention any experience you have with telephone and office IT systems, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ZIGUP plc
✨Know the Company
Before your interview, take some time to research FMG and their role in the vehicle recovery industry. Understanding their values and services will help you align your answers with what they are looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your strong customer service skills. Be ready to discuss how you've handled difficult situations and provided excellent support to customers.
✨Demonstrate Decision-Making Abilities
As a Rapid Response Customer Service Representative, quick decision-making is crucial. Think of scenarios where you had to make fast decisions under pressure and be prepared to share these during your interview.
✨Practice Communication Techniques
Since this role involves a lot of phone communication, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to refine your communication style.
