At a Glance
- Tasks: Lead a dynamic sales team and drive performance through coaching and feedback.
- Company: Join Auxillis, a top provider of accident claims and mobility services.
- Benefits: Enjoy competitive salary, generous leave, and wellness support.
- Other info: Be part of a vibrant community with excellent career growth opportunities.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: 2+ years in management within a contact centre; strong people skills required.
The predicted salary is between 28568 - 33750 £ per year.
Location: Bracken Hill Business Park, Peterlee, SR8 2RR
Salary: £28,567.85 - £33,749.56 (depending on experience), plus monthly bonus
Contract: Permanent
Hours: 37.5 hours per week
Do you have a passion for leading a team? Do you enjoy working with motivated and engaged individuals? If so, this may be the role for you! This is an exciting opportunity for an ambitious and experienced individual to join one of the UK’s leading providers of bespoke accident claims and mobility services for motorists, based at our contact centre in Peterlee.
As a Team Leader you will be responsible for leading a motivated and engaged team of sales advisors and will achieve this through:
- Weekly 121s
- Training
- On-the-job coaching
- Continual performance feedback
- Quality monitoring
You will act as a second point of escalation for our diverse customer base, keeping customer satisfaction and communication at the heart of your decisions and behaviours in line with our values.
About you
- At least 2 years’ experience of working at a similar level of management within a contact centre environment
- Display professionalism and have a pragmatic approach, with people at the heart of everything you do, and your customer service ethos will guide you
- Strong people manager, able to create a professional culture where people feel involved and engaged
- Excellent time-management skills and able to work in a fast-paced environment
- Excellent organisational, communication and problem-solving skills
- Ideally, experience in a motor insurance, accident management or claim handling environment
Benefits
- Annual Leave – Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Public holidays and an extra day off to celebrate your birthday are included.
- Pension – Employer contributions of 3 %.
- Financial Benefits – Free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral) and our Benefits App with discounts and cashback at top retailers such as Tesco, Asda, Currys, B&Q and Wickes.
- Wellbeing & Lifestyle Services – Access to a colleague assistance programme with 24/7 GP service, mental health support and physiotherapy; cycle-to-work scheme, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
- Community & Culture – We foster a welcoming community that celebrates cultural events and holidays, making everyone feel part of our work family. Regular onsite visits from vendors and free, secure parking for a hassle-free commute.
- Motoring Benefits – Exclusive colleague vehicle-leasing schemes, discounted repairs and reduced rates on weekend car and van hires.
- Stream – A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers additional shopping discounts.
About Us
You may not know the Auxillis name, but we are likely to have helped someone you know. We are the go-to provider for bespoke accident claims and mobility services for motorists, trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most. We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, and fuelled by the opportunity to thrive in your career. We are agile. We are experts. We are imaginative. We are reliable. Keep your career moving, smarter.
Sales Team Manager in Peterlee employer: ZIGUP plc
At Auxillis, located in the vibrant Bracken Hill Business Park, we pride ourselves on being an exceptional employer that values its people and fosters a supportive work culture. With competitive salaries, generous annual leave, and a comprehensive benefits package including wellbeing services and financial perks, we empower our employees to thrive both personally and professionally. Join us to lead a dynamic sales team where your leadership will be celebrated, and your career growth is a priority in a company that truly cares about its community and culture.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Team Manager in Peterlee
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Sales Team Manager role.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially their approach to customer service. Be ready to share examples of how you've led teams and improved performance – they want to see your passion for leadership!
✨Tip Number 3
Show off your skills! If you have experience in motor insurance or accident management, make sure to highlight it. Tailor your conversations to reflect how your background aligns with their needs – it’ll make you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search – it shows you’re serious about joining our team!
We think you need these skills to ace Sales Team Manager in Peterlee
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Team Manager role. Highlight your experience in leading teams and any relevant achievements in a contact centre environment. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for leading a team and your customer service ethos. Let us know why you’re excited about this opportunity and how you align with our values.
Showcase Your People Skills:As a people manager, it’s crucial to demonstrate your ability to engage and motivate others. Share examples of how you've created a positive culture in previous roles. We love seeing candidates who put people at the heart of everything they do!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and get you on the path to joining our fantastic team at Auxillis!
How to prepare for a job interview at ZIGUP plc
✨Know Your Team Dynamics
Before the interview, think about how you would lead a team of sales advisors. Be ready to discuss your management style and how you engage and motivate your team. Use examples from your past experience to illustrate your approach.
✨Showcase Your Customer-Centric Mindset
Since customer satisfaction is key in this role, prepare to share specific instances where you've prioritised customer needs. Highlight how your decisions have positively impacted customer experiences and how you plan to maintain that focus in your new role.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss challenges you've faced in a fast-paced environment. Think of examples where you've successfully resolved issues, especially in a contact centre setting. This will show your potential employer that you can handle the pressures of the role.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company culture and team dynamics. Inquire about their training processes or how they measure success within the sales team. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
