At a Glance
- Tasks: Help customers with claims, negotiate settlements, and ensure the best outcomes.
- Company: Join Auxillis, a leading provider in accident claims and mobility services.
- Benefits: Enjoy competitive salary, bonuses, pension, and discounts at top retailers.
- Other info: Flexible hybrid working options and a vibrant workplace culture await you.
- Why this job: Launch your career with full training and opportunities for growth in a supportive environment.
- Qualifications: Detail-oriented, confident in handling complaints, and strong negotiation skills.
The predicted salary is between 24960 - 30000 £ per year.
Launch your career as a Claims Handler with Auxillis - with full training, career progression opportunities and the chance to earn monthly bonuses.
Location: Based in our Peterlee HQ with hybrid working options after probation.
Working Hours: 37.5 hours per week, with shifts between 8am and 5.30pm Monday-Friday.
Salary: Starting from £25,004 with the opportunity to increase your salary as your experience grows with us, plus:
- Monthly Performance Bonus - Boost your earnings by up to £330 per month (up to £3960 a year when you’re performing at your best)
- Ace Award Scheme - Additional rewards for outstanding feedback
Excel as a Claims Handler! As a Claims Handler based in our Peterlee head office, you’ll play a key role in helping to recover the cost of damages and infringements by negotiating settlements and payments with customers. Whatever the circumstances of the claim, it will be your role to agree the best possible outcome for both the customer and the business.
Why Auxillis? At Auxillis, we’re passionate about developing talent and building an inclusive workplace where everyone feels valued, supported, and empowered to thrive. We invest in comprehensive training and ongoing development, ensuring you have the skills, confidence, and tools needed to deliver exceptional service to our customers.
If you have a keen eye for detail, enjoy getting to the bottom of issues, and have the confidence to handle complaints and negotiate solutions, we’d love to hear from you and explore how you could become part of our team.
Join us as a Claims Handler and enjoy some outstanding benefits:
- Annual Leave - Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra day off to celebrate your birthday!
- Pension - Employer contributions of 3%.
- Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
- Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
- Community & Culture - We foster a welcoming community that celebrates cultural events and holidays, making everyone feel part of our work family. Enjoy regular onsite visits from vendors, and free, secure parking for a hassle-free commute.
- Motoring Benefits - Take advantage of exclusive Colleague vehicle‑leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
- Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
About Us You may not know the Auxillis name, but it is likely we have helped someone you know. We are the go‑to provider for bespoke accident claims and mobility services for motorists. We’re trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.
We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King’s Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry‑leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
We are agile. We are experts. We are imaginative. We are reliable.
Claims Handler in Peterlee employer: ZIGUP plc
Auxillis is an exceptional employer located in Peterlee, offering a supportive and inclusive work culture that prioritises employee development and well-being. With comprehensive training, career progression opportunities, and attractive benefits such as a performance bonus, generous annual leave, and a range of financial and lifestyle perks, Auxillis empowers its Claims Handlers to thrive both personally and professionally. Join a team that values your contributions and celebrates diversity while making a meaningful impact in the accident claims industry.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler in Peterlee
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like ZIGUP plc). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like ZIGUP plc. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Handler in Peterlee
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at ZIGUP plc.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at ZIGUP plc. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at ZIGUP plc
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at ZIGUP plc to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at ZIGUP plc, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding ZIGUP plc's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
