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- Tasks: Help customers navigate claims after road traffic accidents with empathy and exceptional service.
- Company: Join FMG, the UK's leading fleet incident management provider.
- Benefits: Earn a competitive salary, performance bonuses, and enjoy hybrid working.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Passion for customer service and strong communication skills required.
- Other info: Enjoy a supportive team environment with great training and development opportunities.
The predicted salary is between 23875 - 28137 £ per year.
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Part Time Claims Notification Handler
Reference: OCT20253813
Expiry date: 15:37, Fri, 7th Nov 2025
Location: Huddersfield
Benefits: A Generous Performance Bonus Earning Up To £3800 Per Annum
Location: Huddersfield with hybrid working
Hours: 15 to 30 hours per week. Hours between 12:00 – 20:00 Monday – Friday, or between 09:00 – 17:00 Saturday – Sunday
Please Note: Training will take place over 5 weeks, with hours that may differ from your usual contracted hours
Are you a driven individual with a passion for delivering exceptional customer service?
Do you thrive in a fast-paced environment, where no two days are the same?If so, we have an exciting opportunity for you!
Due to continued growth, we’re expanding our Claims Notification team with ambitious individuals who have the desire and right empathetic approach to help customers who have been involved in a road traffic accident, resolving each incident through a world class service.
Join FMG as a Claims Notification Handler and enjoy some outstanding benefits …
Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …
- Salary – From £23,875 to £28,137 per annum based on experience (Pro-Rated)
- Bonus – Earn up to £3,800 per year (paid quarterly) based on your individual and business performance (Pro-Rated)
- Hybrid Working – You’ll be provided with a company laptop on completion of your probationary period and once you’re competent in the role you’ll have the flexibility to work from home, typically around 50% of time in the office
- Annual Leave – Start with 24 days, increasing to 26 days with service, plus public holidays and an extra day’s leave to celebrate your birthday
- Pension – Employer contributions of 3%
- Financial Benefits – Free life assurance, a save-as-you earn scheme, an employee referral scheme (earning £1,000 per referral), and a Benefits App with discounts and cashback at top retailers
- Wellbeing Services – Colleague assistance programme with 24/7 GP service, mental health support, physiotherapy, cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance
- Community – Great working environment in our new offices with modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area and shower facilities for cycle to work scheme users
- FMGive – Fully paid volunteering days each year for local charities and fundraising events
- Motoring Benefits – Exclusive employee vehicle-leasing schemes, discounted repairs and reduced rates on weekend car and van hires
- Wagestream – Free financial wellbeing app that gives more control over your pay and offers discounts on shopping
- Training and Professional Development – Classroom-based technical training for 5 weeks, ongoing support from coaches and team leader, performance reviews led by new team leader
About You
- First and foremost, you’re a real people person, with a passion for delivering excellent customer service
- You’ll hold a professional, personable, and positive telephone manner, with the ability to show lots of empathy, build good rapport and actively listen to our customers’ needs
- You’ll strive to maintain the highest standards in your work, by having a keen eye for detail and pinpoint accuracy
- You’re confident with the use of computer software systems, including Microsoft Office applications
- You possess a strong ‘can-do’ attitude, showing your drive and ambition to succeed, being prepared to go above and beyond
- You thrive in a team-working environment, where you can effectively collaborate with others and exhibit your critical thinking skills
- Having relevant experience in motor insurance claims would be an advantage
About Us
FMG is the UK\’s leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.
We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.
We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
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Part Time Claims Notification Handler employer: ZIGUP plc
Contact Detail:
ZIGUP plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Claims Notification Handler
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Part Time Claims Notification Handler role. You never know who might have a lead or can refer you directly to someone in the company.
✨Tip Number 2
Prepare for the interview by researching FMG and understanding their values. Show us that you’re not just another candidate; demonstrate your passion for delivering exceptional customer service and how you can contribute to our team.
✨Tip Number 3
Practice your phone skills! Since this role involves a lot of customer interaction, get comfortable with handling calls. Role-play with a friend to refine your empathetic approach and ensure you can build rapport quickly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at FMG.
We think you need these skills to ace Part Time Claims Notification Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Claims Notification Handler role. Highlight your customer service experience and any relevant claims handling background to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for delivering exceptional customer service. Share specific examples of how you've gone above and beyond in previous roles to demonstrate your suitability for the position.
Be Yourself: We want to see the real you! Let your personality shine through in your application. Show us your positive attitude and empathy, as these are key traits we value in our team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can’t wait to read it!
How to prepare for a job interview at ZIGUP plc
✨Know the Company Inside Out
Before your interview, take some time to research FMG and their approach to customer service. Understand their values and how they put customers at the heart of everything they do. This will help you align your answers with their mission and show that you're genuinely interested in the role.
✨Showcase Your Empathy Skills
As a Claims Notification Handler, empathy is key. Prepare examples from your past experiences where you've successfully handled customer concerns or resolved issues with a personal touch. This will demonstrate your ability to connect with customers and provide exceptional service.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle specific situations related to road traffic accidents or customer complaints. Practising these scenarios can help you articulate your thought process and problem-solving skills effectively.
✨Highlight Your Team Spirit
FMG values teamwork, so be prepared to discuss how you've collaborated with others in previous roles. Share stories that illustrate your ability to work well in a team environment, as well as how you contribute to achieving common goals. This will show that you're a great fit for their culture.
