At a Glance
- Tasks: Be the face of our Bodyshop, booking cars for repair and providing customer updates.
- Company: Join FMG RS, part of ZIGUP, a leader in integrated mobility solutions.
- Benefits: Enjoy uncapped bonuses, 23 days annual leave, and exclusive discounts.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real impact in a supportive team while growing your career.
- Qualifications: Customer service experience and strong IT skills required.
The predicted salary is between 25000 - 30000 £ per year.
Location: Norwich
Benefits: A superb range of exclusive colleague benefits and discounts
Hours: 45 hours per week
As a Customer Service Advisor you will be the face of our Bodyshop, working on reception. You are responsible for booking customer cars in for repair/attention, preparing job cards and files as necessary, maintaining an efficient and effective filing system for associated paperwork. You will also need to provide vehicle progress reports when requested by the customer, arrange and allocate courtesy cars for customers, and collect payment from the customer, paying particular attention to banking and security arrangements. You will report into the General Manager who has been with the business for a number of years. They are as passionate about Customers as they are about their Team and are absolutely determined to make their Bodyshop the best in the group.
About You
As a Customer Service Advisor, we would like you to have an interest and passion in what we do. With a professional appearance, we would also appreciate it if you had previous experience in a customer-facing role, with strong IT/Admin skills. You will need to have a full UK/EU Driving Licence.
Why choose FMG RS?
- Fantastic basic salary
- Uncapped monthly bonus schemes plus guaranteed average bonus when you're on holiday
- Start with 23 days annual leave, plus public holidays and an extra day off to celebrate your birthday
- Free life assurance (x2 your basic salary)
- Exclusive colleague-only vehicle-leasing schemes
- Pension & save-as-you-earn share scheme
- A Benefits App giving a huge range of retailer discounts and cashback deals
- Well-being services (including 24/7 GP service, mental health support, physiotherapy, Health Cash Plan, Dental Plan & Travel Insurance)
- Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay
We’re part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain. Few other businesses can offer you the volume, variety and long-term security as us. You’re rewarded for your part in our success - lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes. We invest in you - We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too. We’re growing - it’s an exciting time for the industry and we’re committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres.
Join the FMG RS family with the best people in the industry within our Group. We really believe that no one else can do what we do as well as us. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
We are agile. We are experts. We are imaginative. We are reliable.
Service Advisor in Norwich employer: ZIGUP plc
FMG RS is an exceptional employer located in Norwich, offering a vibrant work culture that prioritises both customer satisfaction and employee well-being. With a comprehensive benefits package including uncapped bonus schemes, generous annual leave, and extensive well-being services, employees are encouraged to grow within the company and the wider ZIGUP business. Join a passionate team dedicated to excellence and innovation in the automotive industry, where your contributions are valued and rewarded.
