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- Tasks: Lead a team of Service Advisors and manage customer bookings and vehicle progress.
- Company: Join the UK's top Accident and Collision Repair specialists.
- Benefits: Earn up to £35,000 plus bonuses, with great career growth.
- Why this job: Be the face of our Bodyshops and make a difference for customers.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Dynamic work environment with opportunities for professional development.
The predicted salary is between 28000 - 42000 £ per year.
We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.
This is an exciting opportunity for an experienced Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site.
Responsibilities:- As part of a team of specialist Service Advisors you are the face of our Bodyshops.
- You are responsible for booking customer cars in for repair/attention, preparing job cards and providing vehicle progress reports to customers.
- You will arrange and allocate courtesy cars for customers and deal with financial transactions, paying particular attention to banking/security arrangements.
Customer Service Lead in London employer: ZIGUP plc
Contact Detail:
ZIGUP plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Customer Service Lead role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research the company and its values, and think about how your experience as a Service Advisor aligns with their needs. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. This will help you feel more confident and ready to tackle any questions that come your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Customer Service Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Lead role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your expertise to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this position. Share specific examples of your past experiences that relate to the responsibilities listed in the job description.
Showcase Your Communication Skills: As a Service Advisor, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. This could be through your writing style or by providing examples of how you've successfully communicated with customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at ZIGUP plc
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Customer Scenarios
As a Customer Service Lead, you'll likely face questions about handling difficult customers or resolving conflicts. Think of specific examples from your past experience where you successfully managed such situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Teamwork Skills
Since you'll be part of a team of specialist Service Advisors, it's crucial to demonstrate your ability to work well with others. Be ready to discuss how you've collaborated with colleagues in the past and how you can contribute to a positive team environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you. Consider asking about the team dynamics, training opportunities, or how success is measured in the role.
