At a Glance
- Tasks: Lead and develop a team providing 24/7 urgent support services.
- Company: Join a thriving Rapid Response team in Huddersfield.
- Benefits: Competitive salary, generous leave, wellbeing services, and financial perks.
- Other info: Dynamic work environment with opportunities for community involvement and career growth.
- Why this job: Make a real difference while developing your leadership skills.
- Qualifications: Proven people management experience, ideally in motor insurance or contact centres.
Location: Huddersfield
Salary: £32,037 – £37,480, Day Shift Allowance, bonus scheme.
Working Hours: 40 hours per week, 4 days on / 4 days off.
Role Overview
We have an excellent opportunity for an ambitious and experienced Team Leader to join our thriving Rapid Response team, where you will play a key role in driving our continued success. Our Rapid Response team provides comprehensive 24/7 telephone support service to those in need of urgent assistance. We work closely with Highways England and a number of police forces across the UK. Each call is unique, and the type of support provided is entirely dependent upon the specific requirements of each incident.
As a Team Leader, you will effectively lead, manage and develop a team of claim handlers to provide the highest standard of customer service, ensuring that each incident is handled in a professional and timely manner. You will have a strong focus on our operational targets and performance improvement.
About You
- You’re a proven people manager (ideally from a motor insurance/contact centre background) with strong communication and leading skills.
- You have a strong work ethic and ability to thrive in a busy environment.
- You have an engaging personality with excellent communication and proven management skills.
- You excel in your ability to get the best out of your team members, through strong hands-on coaching and performance management.
- You’re highly customer and delivery focused, thriving in a target driven environment where performance and innovation are constantly being pursued.
- You possess a well-developed sense of financial awareness, seeing the bigger picture and working closely with peers and line managers to ensure delivery against SLA’s and targets.
Benefits
- Annual leave: Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Public holidays and a birthday day off.
- Pension: Employer contributions of 3%.
- Financial benefits: Free life assurance, a save-as-you-earn scheme, colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers.
- Wellbeing services: 24/7 GP service, mental health support, physiotherapy, cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan, Travel Insurance.
- Community: Working environment with modern break-out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
- FMGive: Fully paid working day each year dedicated to volunteering support for local charities and fundraising events.
- Motoring benefits: Exclusive colleague vehicle-leasing scheme, discounted repairs, and reduced rates on weekend car and van hires.
- Stream: Free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers more discounts on shopping.
Team Leader - RRRM in Huddersfield employer: ZIGUP plc
ZIGUP plc is an exceptional employer, offering a dynamic work environment in Accrington where you can thrive as a Lead Bodyshop Production Manager. With a strong focus on employee growth and satisfaction, the company provides a monthly bonus scheme, comprehensive health services, and a supportive team culture that values quality and collaboration. Join us to be part of a fast-paced repair centre that prioritises your professional development and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - RRRM in Huddersfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ZIGUP plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ZIGUP plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Team Leader - RRRM in Huddersfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ZIGUP plc:Your cover letter is your chance to shine! Tell us why you want to work at ZIGUP plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ZIGUP plc!
How to prepare for a job interview at ZIGUP plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
