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- Tasks: Provide exceptional customer service and support clients in accident management.
- Company: Join FMG, the UK's leading fleet incident management provider.
- Benefits: Enjoy a competitive salary, bonuses, and flexible hybrid working options.
- Other info: Be part of a supportive team with great career development opportunities.
- Why this job: Make a real difference by helping customers during challenging times.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 24854 - 24854 £ per year.
Location: Huddersfield
Benefits: Pension, Life Assurance and Retail & Company discounts
Hours: Saturday and Sunday 09:00-17:00 (15 Hours Per Week)
Are you a driven individual with a passion for delivering exceptional customer service? We have fantastic part‑time opportunities to join our out‑of‑hours Claims team! The Claims team provide accident management services for our clients. They ensure that all customers reporting an incident receive the very highest standard of customer service while accurately assessing incident liability for repair management.
As a Claims Handler, you will be interacting with a wide variety of people every day, so you will need to be able to adapt your approach, listen and understand our customer needs. You will have an empathetic approach to help customers who have been involved in a road traffic accident, resolving each incident through a world class service.
Benefits- Salary - Starting from £24,854 (pro‑rated for part‑time) increasing as your experience grows
- Bonus - Generous bonus based on your individual and business performance.
- Hybrid Working - You’ll be provided with a company laptop on completion of your probationary period and once you’re competent in the role you’ll have the flexibility to work from home. Our colleagues typically spend around 50% of their time working in the office.
- Annual Leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!
- Pension - Employer contributions of 3%.
- Financial Benefits - Enjoy the security of free life assurance, a save‑as‑you‑earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
- Wellbeing Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
- Community - Great working environment in our new offices with fantastic modern break‑out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
- FMGive - Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office.
- Motoring Benefits - Take advantage of exclusive employee vehicle‑leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
- Stream - A free financial wellbeing app that gives you more control on your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
- Training and Professional Development - We provide classroom‑based technical training for 3 weeks, after which you will be supported by coaches and your team leader in a dedicated space, to help you learn the role throughout your probation. Following that, you will join our operational areas and continue to develop your career, with ongoing support and performance reviews led by your new team leader.
About You
First and foremost, you’re a real people person, with a passion for delivering excellent customer service. You’ll hold a professional, personable, and positive telephone manner, with the ability to show lots of empathy, build good rapport and actively listen to our customers’ needs. You’ll strive to maintain the highest standards in your work, by having a keen eye for detail and pinpoint accuracy. You’re confident with the use of computer software systems, including Microsoft Office applications. You possess a strong ‘can‑do’ attitude, showing your drive and ambition to succeed, being prepared to go above and beyond. You thrive in a team‑working environment, where you can effectively collaborate with others and exhibit your critical thinking skills.
About us
FMG is the UK’s leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart. We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King’s Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry‑leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
Out of Hours Claims Handler in Huddersfield employer: ZIGUP plc
Contact Detail:
ZIGUP plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out of Hours Claims Handler in Huddersfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on FMG and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these during your chat!
✨Tip Number 3
Show off your empathy! In the claims handling world, understanding and relating to customers is key. Prepare to discuss how you handle sensitive situations and how you ensure customers feel heard and supported.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates. And remember, apply through our website for the best chance!
We think you need these skills to ace Out of Hours Claims Handler in Huddersfield
Some tips for your application 🫡
Show Your Customer Service Passion: When writing your application, make sure to highlight your passion for delivering exceptional customer service. Use examples from your past experiences to show how you’ve gone above and beyond for customers.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and qualities mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in the role.
Be Personable and Professional: Remember, we’re looking for someone with a positive telephone manner. Make sure your written communication reflects this by being friendly yet professional. A warm tone can really make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at ZIGUP plc
✨Know Your Stuff
Before the interview, make sure you understand the role of an Out of Hours Claims Handler. Familiarise yourself with accident management services and the importance of customer service in this context. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Empathy
Since you'll be dealing with customers who have experienced road traffic accidents, it's crucial to demonstrate your empathetic approach during the interview. Share examples from your past experiences where you've successfully handled sensitive situations or provided exceptional customer service.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the interviewer’s questions and responding thoughtfully. It shows that you can adapt your approach and understand customer needs, which is key for this role.
✨Highlight Teamwork Skills
The job requires collaboration with others, so be ready to discuss your teamwork experiences. Share specific examples of how you've worked effectively in a team environment, showcasing your critical thinking skills and your ability to contribute positively to group dynamics.