Insurance Claims Handler in Huddersfield

Working hours: 37.5 hours per week. Monday-Friday between 8:00-17:00

Are you ready to make a real impact in motor claims handling while delivering a personalised and empathetic customer experience? Do you thrive in a fast-paced environment where no two days are the same and where building rapport and providing tailored solutions is key?

As an AD Insurance Claims Handler, you'll play a vital role in supporting customers through the claims journey, managing own damage motor claims from first notification through to resolution. You'll accurately assess liability, coordinate vehicle repairs, and proactively manage claims to ensure the best outcomes for both our customers and the business.

This is a fantastic opportunity for someone who enjoys solving problems, managing multiple priorities and delivering excellent customer service. You'll work closely with customers, repairers and other stakeholders, building strong relationships and providing reassurance during what can often be a stressful time.

If you're passionate about helping people, have excellent communication skills and are looking to develop your career within claims management, we'd love to hear from you.

Join FMG as an Insurance Claim Handler and enjoy some outstanding benefits:

• Salary: Starting from £24,853 per annum with opportunity to increase as your experience grows, enhanced by a generous bonus scheme based on your individual and business performance.
• Annual Leave: Start with 24 days, increasing to 26 days with service. Public holidays and an extra day’s leave to celebrate your birthday!
• Pension: Employer contributions of 3%.
• Financial Benefits: Free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers.
• Wellbeing Services: Access to our colleague assistance programme with 24/7 GP service, mental health support, physiotherapy, cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
• Community: Great working environment in our new offices with modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities.
• FMGive: A fully paid working day each year dedicated to volunteering support for local charities.
• Motoring Benefits: Exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
• Stream: A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on shopping.

About You:

• Passion for delivering exceptional customer service and enjoy building rapport with a wide range of people.
• Effective communicator with a professional and positive telephone manner, able to demonstrate empathy whilst confidently managing customer expectations.
• Strong customer service and communication skills.
• The ability to investigate, assess and manage claims effectively.
• Excellent organisational skills and attention to detail.
• The ability to manage a busy and varied workload.
• A proactive approach to problem solving and decision making.
• Experience within claims handling, insurance or a customer-focused environment would be advantageous, although not essential.

About Us:

FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services. Our commitment to customer service is what sets us apart.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.