At a Glance
- Tasks: Lead the recovery of credit hire and associated losses while driving team performance.
- Company: Join Auxillis and Northgate Insurance Services, a leader in the insurance sector.
- Benefits: Competitive salary, annual bonus, flexible leave, and extensive wellbeing services.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Shape recovery strategy and make a real impact in a dynamic leadership role.
- Qualifications: Proven experience in collections and strong negotiation skills required.
The predicted salary is between 60000 - 80000 £ per year.
Location: Peterlee, with regular travel to Principia Law in Northwich. This is an exciting opportunity to join Auxillis and Northgate Insurance Services in a key Senior Leadership Team position, reporting directly to the Managing Director. As Head of Collections, you will lead the end-to-end recovery of credit hire, credit repair and associated losses from at-fault third-party insurers. Combining strategic leadership with operational excellence, you will take ownership of recovery performance, insurer relationships, litigation strategy and cash collection outcomes across the business.
Leading a team of managers and specialists, you will drive improvements in cash collection, reduce aged debt, optimise recovery processes and strengthen relationships with insurers, claims management companies and legal partners. You will play a pivotal role in shaping recovery strategy, influencing commercial outcomes and ensuring the business remains at the forefront of industry best practice.
Benefits
- Competitive salary based on experience, plus annual bonus and company car.
- Start with 24 days annual leave, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year (pro rata based on working hours). Public holidays are also provided.
- Employer contributions of 7% to a pension scheme.
- Free life assurance, a save-as-you-earn scheme, a colleague referral scheme (£1,000 per referral) and a Benefits App with discounts and cashback at top retailers.
- Wellbeing & Lifestyle Services: colleague assistance programme with 24/7 GP service, mental health support, physiotherapy, cycle-to-work scheme, eye care vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
- Motoring Benefits: exclusive colleague vehicle-leasing schemes, discounted repairs and reduced rates on weekend car and van hires.
- A free financial wellbeing app (Stream) that offers financial advice and additional discounts.
About You
- Significant experience leading collections, recoveries, claims settlement or credit hire operations.
- Strong technical knowledge of the credit hire and insurance recovery market.
- A proven track record of improving cash collection performance and reducing aged debt.
- Experience building and managing senior insurer relationships.
- Strong commercial acumen with excellent negotiation and influencing skills.
- Experience overseeing litigation strategies and working closely with legal partners.
- The ability to lead and develop high-performing teams within a fast-paced operational environment.
- A strategic mindset with the ability to translate business objectives into measurable outcomes.
- Strong stakeholder management skills with the confidence to influence at senior leadership level.
EEO Statement: We’re committed to building a diverse, inclusive and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
Head of Collections employer: ZIGUP plc
Auxillis and Northgate Insurance Services is an exceptional employer, offering a dynamic work environment in Peterlee that fosters professional growth and development. With a strong focus on employee wellbeing, competitive benefits including a generous leave policy, pension contributions, and comprehensive health services, the company prioritises a supportive culture that encourages innovation and excellence. As part of the Senior Leadership Team, you will have the opportunity to shape strategic initiatives while enjoying the unique advantage of working closely with industry leaders and partners.
