At a Glance
- Tasks: Be the face of our Bodyshops, booking repairs and providing updates to customers.
- Company: Join the UK's leading Accident and Collision Repair specialists in Gloucester.
- Benefits: Enjoy 23 days annual leave, exclusive discounts, and a fantastic bonus scheme.
- Other info: Join a diverse team with great career growth opportunities in a dynamic industry.
- Why this job: Make a real impact by delivering excellent customer experiences every day.
- Qualifications: Experience in customer service and a full UK Manual Driving Licence required.
The predicted salary is between 28000 - 28000 € per year.
This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our busy site in Gloucester.
As part of a team of specialist Customer Service Advisors, you are the face of our Bodyshops. You are responsible for booking customer cars for repair/attention, preparing job cards and providing vehicle progress reports to customers. You will arrange and allocate courtesy cars for customers and deal with financial transactions, paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies. You will need a full UK Manual Driving Licence.
As the first point of contact, you will liaise directly with the customer, the bodyshop and any third parties to ensure an excellent customer experience.
Why choose FMG RS? Some of our most popular benefits include:
- Start with 23 days annual leave, plus public holidays and an extra day off to celebrate your birthday
- Free life assurance (x2 your basic salary)
- Exclusive colleague-only vehicle leasing schemes
- Pension & save-as-you-earn share scheme
- A Benefits App giving a huge range of retailer discounts and cashback deals
- Well-being services (incl. 24/7 GP service, mental health support and physiotherapy + health cash plan, dental plan & travel insurance)
- Stream app for all our colleagues – a Financial Wellbeing app that gives you more control over your pay
- We’re part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain
- You’re rewarded for your part in our success – lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes
- We invest in you – We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too
- We’re growing – it’s an exciting time for the industry and we’re committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres
Join the FMG RS family with the best people in the industry within our Group. We really believe that no one else can do what we do as well as us. What are you waiting for? We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
Customer Service Advisor in Gloucester employer: ZIGUP plc
FMG RS is an exceptional employer located in Gloucester, offering a vibrant work culture that prioritises employee well-being and growth. With a comprehensive benefits package including exclusive discounts, generous leave, and opportunities for career advancement within the wider ZIGUP business, employees are empowered to thrive both personally and professionally. Join a team that values diversity and inclusivity, ensuring that every voice is heard and every individual can contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Gloucester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on FMG RS and their values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and respect the company culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Gloucester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in customer service and any specific skills that match the job description. We want to see how you can bring value to our team!
Show Your Personality:Don’t be afraid to let your personality shine through in your application. We’re looking for someone who can connect with customers and be the friendly face of our Bodyshops. A bit of warmth and enthusiasm can go a long way!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially in a customer service role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our fantastic benefits there!
How to prepare for a job interview at ZIGUP plc
✨Know the Company Inside Out
Before your interview, take some time to research FMG RS and its role in the accident and collision repair industry. Understanding their values, services, and recent developments will help you tailor your answers and show genuine interest.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to communicate effectively is key. Prepare examples from your past experiences where you successfully resolved customer issues or improved their experience. This will demonstrate your capability to handle the responsibilities of the role.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an unhappy customer or manage multiple tasks. Practising your responses will help you feel more confident and articulate during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or the company culture at FMG RS. This shows that you’re not just interested in the job, but also in how you can grow within the company.
