At a Glance
- Tasks: Be the friendly face of our Bodyshop, helping customers with their vehicle repairs.
- Company: Join the UK's leading Accident and Collision Repair specialists.
- Benefits: Enjoy exclusive employee benefits and discounts, plus a competitive salary.
- Other info: Diverse and inclusive workplace where everyone can thrive.
- Why this job: Make a real difference in customer experiences while working in a dynamic environment.
- Qualifications: Experience in customer service and a full UK Manual Driving Licence required.
The predicted salary is between 28000 - 28000 € per year.
Location: Gloucester
Salary: £28,000 per annum - 3 month fixed term contract
We are looking for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our busy site in Gloucester on a temporary basis for 3 months.
Responsibilities
- As part of a team of specialist Customer Service Advisors you are the face of our Bodyshops.
- You are responsible for booking customer cars in for repair/attention, preparing job cards and providing vehicle progress reports to customers.
- You will arrange and allocate courtesy cars for customers and deal with financial transactions, paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies.
- As the first point of contact you will liaise directly with the customer, the bodyshop and any third parties to ensure an excellent customer experience.
Requirements
- Experience in customer‑facing roles (preferably in an automotive or service context).
- Full UK Manual Driving Licence.
- Excellent communication and organisational skills.
We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
Customer Service Advisor (3 month fixed term contract) in Gloucester employer: ZIGUP plc
Join a leading Accident and Collision Repair specialist in Gloucester, where we prioritise employee well-being with an exceptional range of exclusive benefits and discounts. Our vibrant work culture fosters inclusivity and respect, providing you with the opportunity to grow and thrive in your role as a Customer Service Advisor. With a focus on teamwork and customer satisfaction, this temporary position offers a rewarding experience in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (3 month fixed term contract) in Gloucester
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you walk into that interview, you want to sound like you’ve been part of the team for ages.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. The more comfortable you are, the better you’ll come across when it’s time to shine.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. It shows you care about the opportunity and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Advisor (3 month fixed term contract) in Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in automotive or service roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Advisor role. Share specific examples of how you've provided excellent customer experiences in the past.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at ZIGUP plc
✨Know Your Stuff
Make sure you brush up on your knowledge of customer service principles, especially in the automotive sector. Familiarise yourself with common issues customers face and how to resolve them. This will show that you're not just a good communicator but also someone who understands the industry.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service scenarios. Think about how you would handle difficult customers or manage multiple tasks at once. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Showcase Your Skills
Be ready to provide examples from your past experiences that highlight your communication and organisational skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see how you’ve successfully handled similar situations before.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of the interview. This could be about the team dynamics, the company culture, or specific challenges the bodyshop faces. It shows your genuine interest in the role and helps you determine if it's the right fit for you.
