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- Tasks: As a Customer Service Agent, you'll manage customer queries and oversee vehicle movements.
- Company: Join Auxillis, a leading provider of accident claims and mobility services in the UK.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and flexible annual leave options.
- Why this job: Be part of a dynamic team, making a real impact while developing your career.
- Qualifications: No prior experience needed, just a Full UK or EU Driving Licence and a positive attitude.
- Other info: Access exclusive discounts, financial wellbeing apps, and a supportive work environment.
The predicted salary is between 20000 - 30000 £ per year.
Location: Portsmouth
Benefits: Superb
Salary: £27745.29pa + bonus
Weekly Hours: 42.5 hours / week Monday to Friday, plus weekend work on a rota
We’re here to keep people moving, that’s what we do. As a Customer Service Agent, you play a key role in taking our award-winning service directly to customers' doors - expertly making sure our vehicles are where we need them to be, when we need them to be there.
Life as a Customer Service Agent at Auxillis:
- An Auxillis branch is a busy, fast-paced place to be and, as a Customer Service Agent, you will be right at the very centre of it.
- You’re often the first point of contact for customers; so confidently delivering a great service with a smile is second nature.
- Where you really excel is in managing more than one task at a time - from resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.
You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that!) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.
As a Customer Service Agent with Auxillis, we offer:
- A fantastic quarterly bonus scheme
- Start with 24 days annual leave, rising to 26 days with service plus the flexibility to buy or sell an extra 5 days each year. Of course, you'll have public holidays too, plus an extra day off to celebrate your birthday!
- Free life assurance (2 x your salary)
- Well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- Exclusive colleague-only vehicle-leasing schemes
- Pension & save-as-you-earn share scheme
- Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback
- Wagestream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay.
With over 50 sites nationwide Auxillis are the go-to provider for bespoke accident claims and mobility services for motorists, we’re trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.
We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
Customer Service Agent employer: ZIGUP plc
Contact Detail:
ZIGUP plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding Auxillis' role in the vehicle rental industry and their commitment to customer service will help you demonstrate your enthusiasm and alignment with their values during any conversations.
✨Tip Number 2
Practice your multitasking skills. As a Customer Service Agent, you'll need to juggle various tasks simultaneously. Consider role-playing scenarios where you handle customer queries while managing administrative duties to showcase your ability to stay calm under pressure.
✨Tip Number 3
Prepare to discuss your customer service experiences. Think of specific examples where you've successfully resolved issues or provided exceptional service. This will help you convey your customer service know-how effectively during interviews.
✨Tip Number 4
Showcase your 'can-do' attitude. During any interactions, whether it's an interview or networking, emphasise your positive mindset and willingness to tackle challenges. This attitude is crucial for a role that requires adaptability and problem-solving.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your ability to manage multiple tasks, resolve queries, and maintain a positive attitude, as these are key traits for a Customer Service Agent.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Auxillis and how your skills align with their values and mission.
Highlight Relevant Skills: In your application, focus on skills such as communication, problem-solving, and administration. Provide examples of how you've successfully used these skills in previous roles or situations.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer-facing role.
How to prepare for a job interview at ZIGUP plc
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to connect with customers is crucial. Prepare examples of past experiences where you successfully resolved customer issues or provided exceptional service. This will demonstrate your capability and confidence in handling customer interactions.
✨Demonstrate Multitasking Abilities
The role requires managing multiple tasks simultaneously. During the interview, be ready to discuss how you've effectively juggled various responsibilities in previous jobs. Highlight any specific tools or techniques you use to stay organised and efficient.
✨Emphasise a 'Can-Do' Attitude
A positive mindset is essential for this position. Be prepared to share instances where your optimistic approach helped overcome challenges or improved a situation. This will align with the company's values and show that you're a good cultural fit.
✨Research the Company and Its Values
Understanding Auxillis and its mission will help you tailor your responses during the interview. Familiarise yourself with their services and recent developments. This knowledge will allow you to ask insightful questions and demonstrate your genuine interest in the role.