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- Tasks: Deliver award-winning customer service and manage vehicle movements in a fast-paced environment.
- Company: Join Auxillis, a leading provider of mobility services with a supportive culture.
- Benefits: Enjoy a competitive salary, bonuses, 24+ days leave, and exclusive discounts.
- Other info: No prior experience needed; comprehensive training provided for your success.
- Why this job: Make a real impact by helping customers while developing your skills in a dynamic role.
- Qualifications: Customer service experience and strong admin skills; driving licence required.
The predicted salary is between 25000 - 35000 £ per year.
Customer Service Agent
Reference: SEP20251633
Expiry date: 13:06, Fri, 17th Oct 2025
Location: Croydon
Salary: £29,407.35 pa + bonus
Weekly Hours: 42.5 hours / week Monday to Friday plus weekend working on a rota
We’re here to keep people moving, that’s what we do.
As a Customer Service Agent, you play a key role in taking our award-winning service directly to customers doors – expertly making sure our vehicles are where we need them to be, when we need them to be there.
Life as a Customer Service Agent at Auxillis
An Auxillis branch is a busy, fast-paced place to be and, as a Customer Service Agent, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time – from resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.
You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that!) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.
As a Customer Service Agent with Auxillis, we offer:
Of course, a great basic salary, but there’s much more available for you at Auxillis than just that. Some of our most popular benefits include (but aren’t limited to) …
- A fantastic quarterly bonus scheme (£1,407 pa OTE)
- 24 days annual leave rising to 26 days with service (plus bank holidays) and an extra day’s leave to celebrate your birthday!
- free life assurance
- well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- exclusive employee vehicle-leasing schemes
- pension & save-as-you-earn share scheme
- Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback
- We\\\’re excited to have recently launched Wagestream for all our colleagues – a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you\\\’re eligible for and can even put you in touch with a financial coach!
With over 50 sites nationwide Auxillis are the go-to provider for bespoke accident claims and mobility services for motorists, we\\\’re trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.
We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
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Customer Service Agent employer: ZIGUP plc
Contact Detail:
ZIGUP plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Auxillis and their services. This will not only help you answer questions better but also show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly during the real deal.
✨Tip Number 3
Show off your personality! When you're in the interview, let your enthusiasm shine through. Remember, they’re looking for someone who can deliver great service with a smile, so don’t be afraid to show your friendly side.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share some examples that showcase your skills!
Keep It Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point. Use bullet points if you need to, and make sure your key skills and experiences stand out. We want to get to know you quickly!
Tailor Your Application: Don’t just send the same application everywhere. Tailor it to us! Mention why you’re excited about the Customer Service Agent role specifically at Auxillis and how you can contribute to our team. We love seeing genuine interest!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to track your application better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at ZIGUP plc
✨Know the Company
Before your interview, take some time to research Auxillis and their services. Understanding their mission and values will help you align your answers with what they’re looking for in a Customer Service Agent.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Think about times when you resolved issues or went above and beyond for a customer, as this will demonstrate your capability in a fast-paced environment.
✨Practice Multi-tasking Scenarios
Since the role involves managing multiple tasks, consider practicing scenarios where you juggle different responsibilities. You might even want to simulate a busy day at work and explain how you would handle various customer queries while keeping everything organised.
✨Stay Calm and Composed
During the interview, maintain a calm and positive attitude. If asked about handling stressful situations, share strategies you use to stay composed, as this is crucial for a Customer Service Agent dealing with diverse customer needs.