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- Tasks: Deliver award-winning customer service and manage vehicle rentals with a smile.
- Company: Join Auxillis, a leading provider in accident claims and mobility services.
- Benefits: Enjoy a competitive salary, bonus scheme, and exclusive colleague discounts.
- Other info: Dynamic work environment with opportunities for career growth and personal development.
- Why this job: Be the first point of contact for customers and make a real difference.
- Qualifications: No prior experience needed, just a can-do attitude and a Full UK or EU Driving Licence.
The predicted salary is between 27745 - 29132 £ per year.
Customer Service Agent
Reference: OCT20255219
Expiry date: 11:40, Mon, 1st Dec 2025
Location: Plymouth
Benefits: A superb range of exclusive, colleague only benefits and discounts
Salary:£27,745 pa + bonus up to £1,387 pa (OTE)
Weekly Hours: 42.5 hours, Monday – Friday shifts between 07.30 – 18.30 (shift pattern varying between 07.30 – 16.30 & 9 – 18.30) Saturdays on rotation, 1 in 4 with a weekday off.
We’re here to keep people moving, that’s what we do.
As a Customer Service Agent, you play a key role in taking our award-winning service directly to customers’ doors – expertly making sure our vehicles are where we need them to be, when we need them to be there.
Life as a Customer Service Agent at Auxillis: An Auxillis branch is a busy, fast‑paced place to be and, as a Customer Service Agent, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time – from resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.
You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that!) but you’ll need all of your customer service know‑how, administration skill and most importantly your calm, ‘can‑do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.
As a Customer Service Agent with Auxillis, we offer:
- A fantastic quarterly bonus scheme (£1,387 pa OTE)
- Start with 24 days annual leave, rising to 26 days with service plus the flexibility to buy or sell an extra 5 days each year. Of course, you’ll have public holidays too, plus an extra day off to celebrate your birthday!
- free life assurance (2 x your salary)
- well‑being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- exclusive colleague‑only vehicle‑leasing schemes
- pension & save‑as‑you‑earn share scheme
- Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback
- Stream App for all our colleagues – a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you\’re eligible for and can even put you in touch with a financial coach!
With over 50 sites nationwide Auxillis are the go‑to provider for bespoke accident claims and mobility services for motorists, we’re trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.
We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry‑leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
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Customer Service Agent employer: ZIGUP plc
Contact Detail:
ZIGUP plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Get to know the company! Research Auxillis and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Agent and how you'd handle them. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and maybe even a referral, which can really boost your chances of landing that job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be able to keep track of your application status easily. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we do and how they can contribute to our team.
Keep It Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points where possible and avoid long paragraphs – we want to get to know you quickly!
Apply Through Our Website: Remember to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to track your application better. Plus, it shows you’re serious about joining us!
How to prepare for a job interview at ZIGUP plc
✨Know the Company
Before your interview, take some time to research Auxillis. Understand their services, values, and what makes them stand out in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to handle queries and provide excellent service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to help someone. This will demonstrate your capability and attitude.
✨Practice Multi-tasking Scenarios
Given the fast-paced environment of the role, practice how you would manage multiple tasks at once. You might be asked situational questions during the interview, so think about how you can effectively juggle customer queries, administration, and vehicle management while maintaining a calm demeanour.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what success looks like in this role. This shows that you’re engaged and thinking about how you can contribute to the company’s success.