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For Companies At a Glance
- Tasks: Deliver award-winning customer service and manage vehicle rentals with a smile.
- Company: Join Auxillis, a leading provider in accident claims and mobility services.
- Benefits: Enjoy a competitive salary, bonuses, flexible leave, and exclusive discounts.
- Why this job: Be the first point of contact for customers and make a real difference.
- Qualifications: No experience needed, just a can-do attitude and a Full UK or EU Driving Licence.
- Other info: Dynamic work environment with opportunities for career growth and personal development.
The predicted salary is between 30000 - 42000 £ per year.
Customer Service Agent
Reference: SEP20259769
Expiry date: 2025-09-30 08:35:00.000
Location: Glasgow
Benefits: A superb range of exclusive, colleague only benefits and discounts.
We’re here to keep people moving, that’s what we do.
Overview
As a Customer Service Agent, you play a key role in taking our award-winning service directly to customers doors – expertly making sure our vehicles are where we need them to be, when we need them to be there.
An Auxillis branch is a busy, fast-paced place to be and, as a Customer Service Agent, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time – from resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.
You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that!) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.
Responsibilities
- Deliver excellent customer service by handling rental queries and administrative tasks at the branch.
- Process customer accounts and oversee daily vehicle movements in and out of the branch.
- Provide a positive, efficient experience for customers, often while multitasking in a busy environment.
Qualifications
- Full UK or EU Driving Licence.
- Strong customer service, administration skills, and a calm, can-do attitude.
- No prior industry or vehicle rental administration experience required due to completed induction training.
As a Customer Service Agent with Auxillis, we offer
We offer a competitive package beyond a great base salary, including a range of popular benefits:
- A fantastic quarterly bonus scheme (up to £1,387 pa OTE).
- Starting with 24 days annual leave, rising to 26 days with service, with the option to buy or sell an extra 5 days each year, plus public holidays and a birthday extra day off.
- Free life assurance (2x salary).
- Well-being services (24/7 GP, mental health support, physiotherapy, Health Cash Plan, Dental Plan & Travel Insurance).
- Exclusive colleague-only vehicle-leasing schemes.
- Pension and save-as-you-earn share scheme.
- Benefits App with retailer discounts and cashback.
- Wagestream App for financial wellbeing, including pay timing options, savings, discounts, and access to a financial coach.
With over 50 sites nationwide, Auxillis is the go-to provider for bespoke accident claims and mobility services for motorists. We’re trusted by some of the UK’s best-known motor insurers and motoring brands to help their customers when they need it most.
We’re also part of ZIGUP, a leading provider of integrated mobility solutions across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
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Customer Service Agent employer: ZIGUP plc
Contact Detail:
ZIGUP plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Auxillis. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle specific situations during the interview.
✨Tip Number 3
Show off your skills! Be ready to share examples from your past experiences where you've excelled in customer service or multitasking. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share those stories that showcase your skills!
Keep It Clear and Concise: We love a well-structured application! Keep your writing clear and to the point. Use bullet points if you need to, and make sure your key skills and experiences stand out. Remember, we’re busy too!
Tailor Your Application: Don’t just send the same application everywhere. Take a moment to tailor your application specifically for us at Auxillis. Mention why you’re excited about this role and how you fit into our fast-paced environment.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our fantastic benefits right there!
How to prepare for a job interview at ZIGUP plc
✨Know the Company
Before your interview, take some time to research Auxillis. Understand their services, values, and what makes them stand out in the customer service industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to handle queries and provide excellent service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to help someone. This will demonstrate your capability and fit for the role.
✨Practice Multi-tasking Scenarios
Given the fast-paced environment at Auxillis, practice how you would manage multiple tasks simultaneously. You might be asked situational questions during the interview, so think of scenarios where you had to juggle different responsibilities and how you handled them.
✨Bring a Positive Attitude
A calm, 'can-do' attitude is essential for this role. During the interview, let your enthusiasm shine through. Smile, maintain eye contact, and express your eagerness to contribute to the team. This will leave a lasting impression on your interviewers.
