At a Glance
- Tasks: Be the friendly face of our Bodyshops, booking repairs and keeping customers updated.
- Company: Join the UK's leading Accident and Collision Repair specialists in Gloucester.
- Benefits: Enjoy 23 days annual leave, exclusive discounts, and a fantastic bonus scheme.
- Other info: Join a diverse team committed to your growth and success.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Experience in customer service and a full UK Manual Driving Licence required.
The predicted salary is between 28000 - 28000 € per year.
This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our busy site in Gloucester.
As part of a team of specialist Customer Service Advisors, you are the face of our Bodyshops. You are responsible for booking customer cars for repair/attention, preparing job cards and providing vehicle progress reports to customers. You will arrange and allocate courtesy cars for customers and deal with financial transactions, paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies. You will need a full UK Manual Driving Licence.
As the first point of contact, you will liaise directly with the customer, the bodyshop and any third parties to ensure an excellent customer experience.
Why choose FMG RS? Some of our most popular benefits include:
- Start with 23 days annual leave, plus public holidays and an extra day off to celebrate your birthday
- Free life assurance (x2 your basic salary)
- Exclusive colleague-only vehicle leasing schemes
- Pension
- You’re rewarded for your part in our success – lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes
- We invest in you – We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too
- We’re growing – it’s an exciting time for the industry and we’re committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres
Join the FMG RS family with the best people in the industry within our Group. We really believe that no one else can do what we do as well as us.
We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
Customer Service Advisor employer: ZIGUP plc
FMG RS is an exceptional employer, offering a vibrant work culture in Gloucester where customer service excellence is at the forefront. With a comprehensive benefits package including generous annual leave, exclusive vehicle leasing schemes, and robust opportunities for personal and professional growth, employees are empowered to thrive in their roles. Join a dynamic team that values diversity and invests in your future, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on FMG RS. Understand their values, services, and what makes them stand out in the industry. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you handle customer interactions during the interview.
✨Tip Number 3
Show off your personality! As a Customer Service Advisor, you'll be the face of the bodyshop. Let your enthusiasm and passion for helping customers shine through in your conversations. Remember, they want to see the real you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the FMG RS family. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in customer service and any specific skills that match the job description. We want to see how you can bring value to our team!
Show Your Personality:Don’t be afraid to let your personality shine through in your application. We’re looking for someone who can connect with customers and be the friendly face of our Bodyshops. A bit of warmth and enthusiasm can go a long way!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where necessary and avoid jargon. We appreciate straightforward communication, especially since you'll be dealing with customers daily.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our fantastic benefits there!
How to prepare for a job interview at ZIGUP plc
✨Know the Company Inside Out
Before your interview, take some time to research FMG RS and understand their values, services, and what sets them apart in the accident and collision repair industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to communicate and empathise with customers is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to ensure satisfaction. This will demonstrate your capability to handle the responsibilities of the role.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an unhappy customer or manage multiple tasks at once. Practising your responses will help you feel more confident and articulate during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, or the team you'll be working with. This shows that you're not just interested in the job, but also in how you can grow within the company.
