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- Tasks: Help customers navigate their claims process with empathy and support.
- Company: Join Auxillis, a trusted name in accident claims and mobility services.
- Benefits: Enjoy a competitive salary, performance bonuses, and fantastic perks like discounts and wellbeing services.
- Why this job: Be part of a supportive team that values your growth and celebrates diversity.
- Qualifications: Looking for customer-focused individuals with great communication skills and attention to detail.
- Other info: Hybrid working options available after probation; start your career in a dynamic environment!
The predicted salary is between 19200 - 28800 £ per year.
We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.
Location: Based in our Peterlee HQ with hybrid working options after probation.
Working Hours: 37.5 hours per week, with shifts between 8am and 9pm Monday-Friday, and between 8am and 6pm on weekends.
Salary: Starting from £24,050.96 with the opportunity to increase your salary as your experience grows with us, plus:
- Monthly Performance Bonus - Earn up to an additional £330 per month (up to £3,960 annually if you’re at the top of your game)
- Ace Award Scheme - Additional rewards for outstanding feedback
As a Customer Advisor, you’re more than just a voice on the line - you’re the reassuring presence guiding customers through their claims process right after an accident. Your compassion and natural ability to put your customers at ease can turn a stressful moment into a manageable one. This is a job for those who believe in the power of people helping people.
We believe in nurturing talent and are committed to creating an inclusive workplace where everyone feels respected, supported, and empowered to succeed. With comprehensive training, we’ll ensure you have all the tools to deliver the best possible service to your customers.
If you’re customer-focused, empathetic, and have a keen eye for detail, we’d love to talk to you about joining our team!
Enjoy some outstanding benefits:
- Annual Leave - Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. You’ll have public holidays too and an extra day off to celebrate your birthday!
- Pension - Employer contributions of 3%.
- Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers.
- Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
- Community & Culture - We foster a welcoming community that celebrates cultural events and holidays, making everyone feel part of our work family.
- Motoring Benefits - Take advantage of exclusive Colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
- Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
About Us: We are the go-to provider for bespoke accident claims and mobility services for motorists. We’re trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.
We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
Customer Advisor employer: ZIGUP plc
Contact Detail:
ZIGUP plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with the company culture at Auxillis. They value empathy and customer focus, so think about how you can demonstrate these qualities in your interactions during the interview process.
✨Tip Number 2
Prepare to discuss real-life scenarios where you've successfully handled customer interactions. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving skills.
✨Tip Number 3
Research common challenges faced by customers in the claims process. Being knowledgeable about these issues will allow you to engage in meaningful conversations and show that you're proactive about understanding the role.
✨Tip Number 4
Network with current or former employees of Auxillis on platforms like LinkedIn. They can provide insights into the interview process and what it’s like to work there, which can give you an edge in your application.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Advisor role. Emphasise your customer service experience, empathy, and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your understanding of the role. Mention specific examples of how you've successfully assisted customers in the past.
Highlight Relevant Skills: In your application, focus on key skills such as communication, problem-solving, and adaptability. These are crucial for a Customer Advisor, so make sure they stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ZIGUP plc
✨Show Your Empathy
As a Customer Advisor, empathy is key. During the interview, share examples of how you've helped customers in the past, especially in stressful situations. This will demonstrate your ability to connect with customers and provide the support they need.
✨Know the Company
Research Auxillis and understand their services and values. Being able to discuss how you align with their mission of helping people will show your genuine interest in the role and the company.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios. Practice your responses to questions like 'How would you handle an upset customer?' or 'Can you describe a time when you went above and beyond for a customer?'
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the training process, team culture, or opportunities for growth within the company. This shows your enthusiasm and commitment to your potential future role.
