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For Companies At a Glance
- Tasks: As a Customer Advisor, you'll manage customer needs and ensure vehicle availability with a smile.
- Company: Join Auxillis, the UK's leading vehicle rental specialists, known for excellent service and support.
- Benefits: Enjoy a competitive salary, bonus scheme, 24+ days leave, and exclusive discounts.
- Why this job: Be at the heart of a fast-paced environment, making a real impact on customer experiences.
- Qualifications: No prior experience needed; just bring your customer service skills and a can-do attitude!
- Other info: Access financial wellbeing tools and development opportunities in a supportive team.
The predicted salary is between 21000 - 29000 £ per year.
Overview
We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.
Position not right for you? Share it with someone you know.
Customer Advisor
Reference: SEP20250152
Expiry date: 2025-10-02 12:48:00.000
Location: Crawley
Benefits: superb
Salary: £29,407.35pa + bonus up to £1,407 pa OTE
Weekly Hours: 42.5 hours / week
As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.
As a Customer Advisor, you expertly bring to life the Auxillis experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need them to be, when we need them to be there.
Life as a Customer Advisor with Auxillis
Our branches are busy, fast-paced places to be and, as a Customer Advisor, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time – from sourcing vehicles so you can say yes to booking, resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.
You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.
As a Customer Service Agent with Auxillis, we offer:
Of course, a great basic salary, but there’s much more available for you at Northgate Vehicle Hire than just that. Some of our most popular benefits include (but aren’t limited to)…
- A fantastic quarterly bonus scheme (up to £1,407 pa OTE)
- 24 days annual leave rising to 26 days with service(+ bank holidays) and an extra day’s leave to celebrate your birthday
- free life assurance
- well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- exclusive colleague vehicle-leasing schemes
- pension & save-as-you-earn share scheme
- Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
- We\’re excited to have recently launched Wagestream for all our colleagues – a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you\’re eligible for and can even put you in touch with a financial coach!
With over 60 branches nationwide, Auxillis are the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
And we’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Few other companies can match the support, development opportunities and long-term security we offer. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
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Customer Advisor employer: ZIGUP plc
Contact Detail:
ZIGUP plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with the vehicle rental industry. Understanding the basics of how it operates and the common challenges faced can give you an edge in interviews, showing your genuine interest in the role.
✨Tip Number 2
Practice your multitasking skills. As a Customer Advisor, you'll need to juggle various tasks simultaneously. Try simulating a busy environment at home or during practice interviews to demonstrate your ability to handle pressure.
✨Tip Number 3
Showcase your customer service experience. Even if it's not from the vehicle rental sector, highlight any roles where you've successfully managed customer interactions, resolved issues, or provided exceptional service.
✨Tip Number 4
Research Auxillis and their values. Understanding their commitment to customer service and mobility solutions will help you align your answers during the interview, demonstrating that you're a great fit for their team.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Customer Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, administration skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage multiple tasks effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Share specific examples of how you've successfully handled customer queries or managed tasks in a fast-paced environment, showcasing your 'can-do' attitude.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Advisor role.
How to prepare for a job interview at ZIGUP plc
✨Showcase Your Customer Service Skills
As a Customer Advisor, your ability to deliver excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to help someone. This will demonstrate your capability to handle the fast-paced environment at Auxillis.
✨Demonstrate Multitasking Abilities
The role requires managing multiple tasks simultaneously. During the interview, be ready to discuss how you've effectively juggled various responsibilities in previous jobs. Highlight any specific tools or techniques you use to stay organised and efficient.
✨Emphasise Your 'Can-Do' Attitude
Auxillis values a positive and proactive mindset. Be prepared to share instances where your 'can-do' attitude helped you overcome challenges or improve a situation. This will align with the company's focus on agility and reliability.
✨Research the Company and Its Values
Familiarise yourself with Auxillis and its position in the vehicle rental industry. Understanding their mission and values will allow you to tailor your responses and show that you're genuinely interested in being part of their team.
