At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive branch performance.
- Company: Join the UK's leading vehicle rental provider with a focus on innovation.
- Benefits: Competitive salary, bonus scheme, company car, and extensive employee benefits.
- Other info: Be part of a diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Proven management experience in customer-focused settings and a passion for team development.
The predicted salary is between 49000 - 49000 £ per year.
Salary: Up to £49k basic + up to 20% bonus pa OTE & Company Car/Allowance
Are you committed to your own development and want to take the next step on your career journey in an exciting industry that is facing significant technological and customer change? Are you an outstanding leader, potentially from the automotive sector, wanting to work in an environment that keeps you at the forefront of evolving customer solutions? Are you focused on the ongoing development of your team, providing the opportunities for your team to learn and develop themselves further? And have you got a proven track record of providing, with your team, best in class customer service and delivery of performance to the required levels through your strong relationship, organisational and strategic capabilities? If the answer to these questions is YES, then we have an exciting and ambitious opportunity for you!
We are looking for a talented individual to join the UK’s leading vehicle rental provider and accident management business, bringing to life, the Northgate experience for colleagues and customers at our busy Croydon Branch. As Branch Manager, you will focus on supporting our customers to keep their business on the road ensuring they can deliver on their business promises - heading a team that gives an exceptional customer experience whilst working to the highest technical and quality standards.
Accountable for all aspects of the performance across the branch including rental activity, workshop performance and customer relationships, we are looking to you to develop a focused team that maximises revenue opportunities, drives innovation and improvement to minimise vehicle downtime and, above all, delivers on our service commitment to customers through the development of the team.
About you
Firstly, you are a proven people manager with a solid management background in fast-paced customer orientated environments - you know how to build and manage a team to deliver exceptional solutions to your customers. You have a common sense, commercially minded business approach - you know what makes a great workplace and how to maximise efficiencies and identify opportunities to produce outstanding results. You get involved in every part of your business - you take pride in understanding exactly what makes your business tick and lead by example, setting high standards. You are a natural coach and love to take time to support the development of your team, - nothing gives you more job satisfaction than seeing a member of team develop their skills and confidence. You have a passion for customer service - you understand what is important to your customers and suppliers.
As a Branch manager with Northgate Vehicle Hire, we offer:
- A fantastic yearly bonus scheme - up to 20% OTE pa
- Company car/allowance
- Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra day off to celebrate your birthday!
- Well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- Exclusive employee vehicle-leasing schemes
- Pension & save-as-you-earn share scheme
- Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
- Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!
With over 60 branches nationwide, Northgate Vehicle Hire are the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most. We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility.
Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
We are agile. We are experts. We are imaginative. We are reliable. Keep your career moving, smarter.
Branch Manager in Croydon employer: ZIGUP plc
FMG, part of ZIGUP, is an excellent employer that prioritises employee wellbeing and professional growth in a supportive work environment. With hybrid working options in Huddersfield, you will enjoy a generous bonus structure, ample annual leave, and a variety of financial and wellbeing benefits, making it a rewarding place to build your career while delivering exceptional service to customers.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager in Croydon
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like ZIGUP plc.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by ZIGUP plc. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Branch Manager in Croydon
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at ZIGUP plc, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at ZIGUP plc and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into ZIGUP plc. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at ZIGUP plc
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at ZIGUP plc.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to ZIGUP plc.
