At a Glance
- Tasks: Support IT devices and enhance user experiences through effective service desk management.
- Company: Join ZIGUP, a leading mobility solutions provider with a commitment to diversity.
- Benefits: Enjoy competitive salary, generous annual leave, and exclusive retail discounts.
- Other info: Flexible workplace with excellent growth opportunities and support for all applicants.
- Why this job: Elevate your IT career while making a real impact in a dynamic environment.
- Qualifications: Experience in service desk roles and strong technical skills are essential.
The predicted salary is between 24000 - 26000 € per year.
Location: Peterlee
Salary: Competitive
Benefits: Pension, Life Assurance and Retail & Company discounts
Hours: Full-time, 37.5 hours per week (Monday to Friday), with 1 in 6 weeks on call
Salary: up to £26,000 (Dependant on level of experience)
Are you ready to elevate your IT career? We’re looking for someone who’s passionate about IT, with strong technical skills and experience in service desk and device management.
Your role will include:
- Handling service desk tickets, resolve issues promptly, and provide timely updates while using feedback to improve service quality
- Maintaining documentation, troubleshoot problems, and manage the lifecycle of devices, including upgrades and relocations
- Contributing to key projects, plan for technology changes, and support tasks like LAN patching and asset transitions
Benefits:
- Annual leave - 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday!
- Pension - Employer contributions of 5%.
- Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
- Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
- Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
- Stream - A free financial wellbeing app that gives you more control on your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
About you:
We’re seeking a skilled and proactive IT professional to join our team. Ideally, you’ll bring:
- Service Desk Background: Previous experience in a service desk or device analyst role, supporting diverse user needs
- Device Management Expertise: Ideally hands-on experience with tools such as Lansweeper, PDQ Deploy, WSUS, and SCCM
- Technical Knowledge: A good understanding of Windows 10, Office 365, and commonly used productivity applications
- Networking and Security Skills: Advantageous if you have a familiarity with networking concepts, remote access solutions like Cisco VPN, and robust security practices
About Us:
ZIGUP is a leading integrated mobility solutions provider. We're trusted by many of the UKs leading insurance and leasing companies, fleet operators, OEMs and blue-chip corporates, delivering a wide array of solutions from vehicle rental and fleet management to accident management, vehicle repairs, service and maintenance.
We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility.
We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
We are agile. We are experts. We are imaginative. We are reliable.
User Services Analyst in Peterlee employer: Zigup-1
At ZIGUP, we pride ourselves on being an excellent employer, offering a vibrant work culture in Peterlee that fosters professional growth and inclusivity. With competitive salaries, generous benefits including 24 days of annual leave, a robust pension scheme, and access to wellbeing services, we ensure our employees feel valued and supported. Join us to be part of a dynamic team where your IT skills can shine and contribute to meaningful projects in a leading mobility solutions provider.
StudySmarter Expert Advice🤫
We think this is how you could land User Services Analyst in Peterlee
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a User Services Analyst role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for those interviews! Research common questions for IT roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses. It’ll help you shine when discussing your service desk experience.
✨Tip Number 3
Show off your skills! If you’ve got hands-on experience with tools like Lansweeper or SCCM, make sure to highlight that in conversations. Bring examples of how you've used these tools to improve user experiences or resolve issues quickly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace User Services Analyst in Peterlee
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your service desk background and any device management expertise you have. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how your previous experiences make you the perfect fit for the User Services Analyst role. Let us know what excites you about joining our team!
Show Off Your Technical Skills:Don’t hold back on showcasing your technical knowledge! Mention any tools like Lansweeper or SCCM that you’ve worked with, and give examples of how you've used them to solve problems. We love seeing candidates who are proactive and skilled!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Zigup-1
✨Know Your Tech
Brush up on your technical skills, especially around Windows 10, Office 365, and device management tools like Lansweeper and SCCM. Be ready to discuss your hands-on experience with these technologies during the interview.
✨Showcase Your Service Desk Experience
Prepare examples from your previous roles where you successfully handled service desk tickets or resolved user issues. Highlight how you provided timely updates and used feedback to improve service quality.
✨Understand Networking Basics
Familiarise yourself with basic networking concepts and security practices, especially if you have experience with remote access solutions like Cisco VPN. This knowledge can set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s IT environment and upcoming projects. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
