At a Glance
- Tasks: Support HR processes, manage queries, and improve systems in a fast-paced environment.
- Company: Join ZIGUP, a leading mobility solutions provider with a commitment to diversity.
- Benefits: Enjoy a competitive salary, generous leave, pension contributions, and exclusive discounts.
- Other info: Opportunity for CIPD apprenticeship and exposure to various HR activities.
- Why this job: Gain hands-on HR experience and develop your career in a supportive team.
- Qualifications: Experience in HR or customer-focused roles; strong communication and organisational skills.
The predicted salary is between 28700 - 28700 £ per year.
Location: Darlington with Hybrid Working
Benefits: Pension, Life Assurance and Retail & Company discounts
Looking to build a career in HR and People Operations? Join ZIGUP’s People Operations team supporting colleagues and guiding managers to keep essential people processes moving and help the business run smoothly. This is a fast-paced, customer-facing HR role where no two days are the same. You’ll support a broad range of HR and People Operations activity across onboarding, colleague administration, colleague changes, compliance and day-to-day colleague support.
What you’ll be doing:
- Manage HR queries through calls, inboxes and our ticketing system.
- Prepare contracts and colleague documentation.
- Support onboarding and Right to Work checks.
- Maintain HR systems and colleague records.
- Work closely with Payroll, Recruitment, Colleague Relations and the wider HR team to keep processes moving efficiently.
- Help support managers with everyday HR processes.
- Contribute to improving the way we use systems, technology and automation across People Operations.
Join ZIGUP as a People Operations Coordinator and enjoy some outstanding benefits:
- Salary - £28,700 per annum
- Annual leave - 24 days, rising to 26 with length of service, plus public holidays and an extra day off for your birthday!
- Pension - Generous employer contributions of 5%.
- Financial Benefits - Free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers.
- Wellbeing & Lifestyle Services - Access to a colleague assistance programme with 24/7 GP service, mental health support, physiotherapy, cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
- Motoring Benefits - Exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
- Stream - A free financial wellbeing app that gives you more control on your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
What we’re looking for:
- Experience in HR, Human Resources, HR Administration, Recruitment Support or People Operations.
- Organised, proactive and comfortable managing a busy workload.
- Customer-focused communication skills, attention to detail and confidence using systems and technology.
- Enjoys working in a fast-paced environment.
- Brilliant with systems and technology, with an interest in AI and Automation.
- Comfortable working with data and reporting.
- Likes improving processes and finding smarter ways of working.
- Communicates confidently and professionally.
- Wants to build a long-term career within HR and People Operations.
This is a great opportunity to gain hands-on experience across the full employee lifecycle and develop broad HR knowledge within a modern People Operations environment.
About Us:
ZIGUP is a leading integrated mobility solutions provider. We're trusted by many of the UK’s leading insurance and leasing companies, fleet operators, OEMs and blue-chip corporates, delivering a wide array of solutions from vehicle rental and fleet management to accident management, vehicle repairs, service and maintenance.
We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
We are agile. We are experts. We are imaginative. We are reliable.
People Operations Coordinator — HR & Process Automation (Hybrid) employer: Zigup-1
ZIGUP is an exceptional employer, offering a dynamic and supportive work environment in Darlington with hybrid working options. Employees benefit from a comprehensive package that includes generous annual leave, pension contributions, and access to wellbeing services, alongside opportunities for professional growth through CIPD apprenticeships. The company fosters a culture of inclusivity and innovation, making it an ideal place for those looking to build a meaningful career in HR and People Operations.
StudySmarter Expert Advice🤫
We think this is how you could land People Operations Coordinator — HR & Process Automation (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a People Operations role, and who knows? They might just have the inside scoop on openings at ZIGUP or elsewhere.
✨Tip Number 2
Prepare for those interviews! Research common HR interview questions and practice your responses. Make sure you can showcase your organisational skills and customer-focused communication style, as these are key for the People Operations Coordinator role.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our awesome team at ZIGUP!
We think you need these skills to ace People Operations Coordinator — HR & Process Automation (Hybrid)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the People Operations Coordinator role. Highlight any relevant HR experience or skills that match the job description, like your ability to manage queries and support onboarding.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about HR and how your background makes you a great fit for our team. Don’t forget to mention your interest in process improvement and technology!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your customer-focused approach. Use clear and professional language, and don’t shy away from showcasing your ability to handle busy workloads.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Zigup-1
✨Know Your HR Basics
Before the interview, brush up on key HR concepts and processes. Familiarise yourself with onboarding procedures, compliance requirements, and how to handle HR queries. This will show your potential employer that you’re serious about the role and understand the fundamentals of People Operations.
✨Showcase Your Tech Savvy
Since this role involves working with systems and technology, be prepared to discuss your experience with HR software or any automation tools. If you’ve used ticketing systems or data reporting tools, mention them! Highlighting your comfort with technology will set you apart from other candidates.
✨Demonstrate Customer-Focused Communication
In a fast-paced HR environment, communication is key. Practice articulating your thoughts clearly and confidently. Think of examples where you’ve successfully managed customer queries or supported colleagues. This will illustrate your ability to handle the busy workload and maintain professionalism under pressure.
✨Prepare for Process Improvement Questions
Expect questions about how you would improve existing HR processes. Think of specific examples from your past experiences where you identified inefficiencies and implemented changes. Showing that you’re proactive and have a mindset for continuous improvement will resonate well with the interviewers.
