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For Companies At a Glance
- Tasks: Lead and support multiple stores, driving sales and developing team members.
- Company: Join Ziggicig, Northern Ireland's largest vape retailer with a focus on quality and service.
- Benefits: Enjoy competitive salary, commission, staff discounts, health scheme, and progression opportunities.
- Why this job: Make a real impact in a growing business while developing your leadership skills.
- Qualifications: Experience in retail management and strong organisational skills are essential.
- Other info: Dynamic role with variety and support from a dedicated team.
The predicted salary is between 36000 - 60000 £ per year.
Ziggicig is Northern Ireland's largest vape retailer, with stores right across the province. We are proud of the quality and range of products we offer and even prouder of the customer service we deliver every day. As we continue to grow, we are looking for two new Cluster Managers to join our retail team.
We are recruiting:
- 1 x Cluster Manager to cover 4 stores across Greater Belfast
- 1 x Cluster Manager to cover 3 stores across Ballymena, Coleraine and Mallusk
As a Cluster Manager, you will be the link between our store teams and the Head of Retail. You will help drive sales, keep standards high, make sure stores run smoothly, and support and develop colleagues across your cluster.
Why join us?
- Be part of a growing local business; we are continuing to expand across Northern Ireland, so there’s plenty of opportunity to make an impact.
- Real support behind you; you’ll have a dedicated Support Hub team (Operations, Marketing, HR, Finance and Stock) to help you succeed.
- You’ll shape standards and culture; this role isn’t just keeping things ticking over; you’ll help raise performance, develop people and set the tone across your stores.
- Progression opportunities; we’re big on developing talent and promoting from within wherever possible.
- A role with variety; no two weeks are the same: coaching teams, solving day-to-day challenges, and driving results across multiple locations.
What you’ll be doing:
- Performance: Helping your stores hit sales targets and supporting stock management.
- People: Recruiting, onboarding and training new team members. Building rotas, managing absence, completing reviews, and supporting conduct/performance conversations (with HR guidance).
- Operations: Carrying out store audits (cash control, health & safety, retail standards). Putting action plans in place, following up, and re-checking progress.
- Commercial: Making sure promotions are executed well in-store. Spotting local opportunities and completing competitor checks.
- Compliance: Supporting stores to follow policies around lone working, age-restricted sales, cash/security, accident reporting and data protection, in line with Northern Ireland regulatory requirements.
- Scheduling & cover: Creating lean rotas for teams of around 34 colleagues per store. Arranging emergency cover and managing authorised/unauthorised absence.
- Communication & reporting: Keeping clear task lists and deadlines. Ensuring accurate reporting and regular communication with the Management Team.
- Projects: Supporting small refurbishments, system rollouts and local events.
What we’re looking for:
- Supervisory/management experience (multi-site experience is a bonus).
- Confident planning of rotas and staffing for small teams.
- Comfortable with operational/management reporting.
- Experience in driving retail sales.
- Strong organisation, time management and prioritisation.
- Data-literate, with experience using ePOS systems.
Role expectations:
- A visible, hands-on presence in stores.
- Comfortable dealing with people/HR matters (with HR support).
- Accurate paperwork and digital record-keeping.
- 42.5 hours per week, including weekend availability on a rota basis.
- Access to your own vehicle.
Package:
- Salary
- Commission
- Staff discount
- Health scheme
- Paid bereavement leave
- Long service leave (where applicable)
- Progression opportunities
Skills: Retail Management, Communication, People Development, Organisational Skills, Problem Solving, Sales
Benefits: Commission, Staff Discounts, Health Scheme
Cluster Manager in Belfast employer: Ziggicig
Contact Detail:
Ziggicig Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster Manager in Belfast
✨Tip Number 1
Network like a pro! Reach out to current employees at Ziggicig or similar companies on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to retail management. Think about how you’d handle specific scenarios, like driving sales or managing a team. We want you to shine!
✨Tip Number 3
Show off your passion for the vape industry! Research Ziggicig’s products and values, and be ready to discuss how you can contribute to their growth. It’ll show you’re genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Ziggicig team.
We think you need these skills to ace Cluster Manager in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Cluster Manager role. Highlight your supervisory experience and any multi-site management you've done. We want to see how your skills match what we're looking for!
Showcase Your Achievements: When writing your application, don’t just list your duties; showcase your achievements! Use numbers and examples to demonstrate how you’ve driven sales or improved team performance in previous roles. We love seeing results!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ziggicig
✨Know Your Numbers
As a Cluster Manager, you'll need to drive sales and manage stock effectively. Brush up on your retail metrics and be ready to discuss how you've achieved sales targets in the past. Bring specific examples of how you’ve improved performance in previous roles.
✨Showcase Your People Skills
This role is all about managing teams and developing talent. Prepare to talk about your experience in recruiting, training, and supporting team members. Think of a few success stories where your leadership made a real difference.
✨Be Ready for Operational Questions
Expect questions about store audits, compliance, and operational challenges. Familiarise yourself with health and safety regulations relevant to retail and be prepared to discuss how you would handle various scenarios in-store.
✨Demonstrate Your Organisational Skills
With multiple stores to manage, organisation is key. Be prepared to explain how you plan rotas, manage absence, and keep track of tasks across different locations. Share any tools or methods you use to stay organised and efficient.
