At a Glance
- Tasks: Manage customer relationships and drive business growth in the pharmaceutical and biotechnology sectors.
- Company: Join Zifo, a global leader in R&D solutions for Pharma and Biotech.
- Benefits: Flexible working, competitive salary, and opportunities for professional development.
- Other info: Dynamic work environment with a focus on innovation and excellence.
- Why this job: Be a key player in transforming customer engagement and driving impactful results.
- Qualifications: 5+ years in Account Management or Consulting in Life Sciences; strong relationship-building skills.
The predicted salary is between 60000 - 80000 € per year.
We are looking for a Senior Account Manager in the UK to join our team. This person will be responsible for managing customer relationships for Zifo’s strategic customers and for acquiring new customers in the UK. This role will be accountable for active account mining, managing existing revenue streams and continuously building the revenue pipeline across the customer portfolio while ensuring successful partnerships with customers.
Responsibilities
- Partner with Customer Success and Delivery teams in kick-starting engagement with new customers/business areas/products.
- Understand customer’s tangible and intangible expectations, requirements and ensure they are delivered by Zifo.
- Manage the engagement with customers and Zifo’s internal teams, in alignment with Zifo’s culture and values.
- Support business development activities in the UK and Europe.
- Partner with Service Delivery Management teams at Zifo to ensure transition of projects from Account Mining to Project execution.
- Perform active Account Mining by expanding relationships beyond the current set of customer contacts/business groups and work with the Client Partner on the business plan for success.
- Be the Zifo champion for Requests for Proposals (RFPs) from Customers; work closely with Client Partners and/or own the response to RFPs and work collaboratively with cross-functional stakeholders from Zifo including but not limited to Customer Success teams, Service Delivery Leadership, Product Partnership team, Subject Matter Experts etc., across geographies.
- Identify and propose Value Adds, means to realize and ROI for the customer.
- Be accountable for the successful business outcomes as part of the relationship between Zifo and client organization.
- Establish and nurture relationships with clients, convert them to Zifo champions and build rapport with multiple stakeholders within our customer portfolio.
- Ensure Zifo’s ongoing business with customers is renewed as appropriate.
- Be accountable for steering committee meetings and presentations with customer leadership.
- Provide insights into industry trends and share consultative inputs with customers.
- Proactively suggest best practices internally in Zifo and with customer interactions in the spirit of ongoing improvements and excellence.
Requirements
- 5+ years of Account Management/Business Development experience at a Software Services company/Product company or 3+ years of Consulting experience in Life Sciences.
- Background in Chemistry or Biology.
- Detail-oriented and ability to multitask at various levels; self-starter and ability to prioritise critical tasks daily.
- High attention to detail, organisational skills and a team player.
- Must be willing to juggle many things at once and prioritise effectively.
- Must be an influential person, able to build and nurture rapport with customers, drive them towards desired actions, and challenge them when appropriate.
- Based in the UK (home office).
About Zifo
Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team’s knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 9 of the Top 10 Biopharma companies.
Commercial Manager employer: Zifo
Zifo is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to thrive in their roles as Commercial Managers. With a strong focus on professional development and growth opportunities, Zifo supports its team members in building meaningful relationships with clients while contributing to impactful projects in the pharmaceutical and biotechnology sectors. The home office setup in the UK allows for flexibility and work-life balance, making it an attractive choice for those seeking a rewarding career in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those interviews! Research the company inside out, understand their values, and think about how your experience aligns with their needs. Practise common interview questions and have your own questions ready to show your interest.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re a great fit.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Commercial Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Commercial Manager. Highlight your experience in account management and business development, especially in the pharmaceutical or biotechnology sectors. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for Zifo. Share specific examples of how you've successfully managed customer relationships and driven revenue growth in your previous roles.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Quantify your successes where possible, like revenue increases or successful project completions. This helps us see the impact you’ve made in your past roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Zifo
✨Know Your Stuff
Before the interview, dive deep into Zifo's services and recent projects. Familiarise yourself with their work in the pharmaceutical and biotechnology sectors. This will not only show your genuine interest but also help you tailor your responses to align with their values and expectations.
✨Showcase Your Relationship Skills
As a Commercial Manager, building relationships is key. Prepare examples of how you've successfully managed customer relationships in the past. Highlight specific instances where you turned a challenging situation into a positive outcome, demonstrating your ability to nurture rapport and influence stakeholders.
✨Be Ready for RFP Discussions
Since you'll be involved with Requests for Proposals (RFPs), brush up on how to effectively respond to them. Think about your previous experiences with RFPs and be ready to discuss how you can contribute to Zifo’s success in this area. Show that you understand the importance of collaboration across teams.
✨Bring Insights to the Table
Zifo values industry insights, so come prepared with thoughts on current trends in the pharmaceutical and biotech industries. Share your perspective on how these trends could impact Zifo and its clients. This will demonstrate your proactive approach and commitment to continuous improvement.
