Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to enhance client engagement and drive growth across Europe.
- Company: Join Ookla, a leader in data-driven solutions for telecommunications.
- Benefits: Enjoy flexible working options and opportunities for professional development.
- Why this job: Be part of a fast-paced environment that values innovation and client success.
- Qualifications: 10-20 years in technical account management within telecommunications is essential.
- Other info: Travel across Europe to build strong client relationships and influence strategic decisions.
The predicted salary is between 72000 - 108000 £ per year.
As Director of Client Services, Europe, you will lead and scale a high-performing regional team of Technical Account Managers and Telecom Network Data Scientists, driving excellence in client engagement, retention, and growth across the European market. Based in the UK or Ireland, you will serve as a key partner to senior stakeholders - internally and externally - ensuring our clients achieve measurable value from Ookla’s data-driven solutions. You are an experienced leader with a strong background in technical sales, telecommunications, and enterprise end-to-end customer engagement lifecycle. You thrive in fast-paced, evolving environments, and bring a strong mix of strategic thinking, operational rigor, and hands-on leadership.
Key Responsibilities
- Lead, coach, and develop the Europe-based Technical Account Management and Telecom Network Data Scientists team, fostering a culture of client-centricity, accountability, and continuous improvement.
- Own the client success strategy for key accounts across Europe, ensuring high retention and customer satisfaction.
- Act as an escalation point for complex technical or business-critical issues, collaborating cross-functionally with Product, Engineering, and Sales.
- Serve as a trusted advisor to senior client stakeholders, including Directors and C-level executives, identifying growth opportunities and influencing long-term strategic roadmaps.
- Partner with regional Sales leadership to assess account health, support pre-sales activities, and proactively uncover upsell and cross-sell opportunities.
- Represent client needs and regional insights within Ookla’s product development lifecycle.
- Regularly meet clients onsite or remotely to strengthen partnerships and align on strategic goals.
- Stay current on technology trends, particularly in telecom, broadband, and wireless infrastructure, to deliver informed consultation to clients.
- Visualize and present data insights to highlight value and impact across customer use cases.
Qualifications
- 10–20 years of experience in enterprise-level client engagement lifecycle, technical account management, in the telecommunications sectors (a must).
- Proven success leading regional or international client-facing teams, preferably in EMEA.
- Strong knowledge of mobile networks, RAN/RF, internet, and broadband infrastructure.
- Strategic thinker with demonstrated success supporting enterprise clients and navigating complex B2B engagements.
- Adept in big data storytelling, using insights to drive value realization for clients.
- Exceptional communication and relationship-building skills across diverse stakeholders and geographies.
- Familiarity with Ookla’s product offerings or similar technology-based platforms.
- Ability to travel regularly across Europe to engage with clients.
- Bachelor’s degree required; Master’s, MBA or international business education is a plus.
Director of Client Services employer: Ziff Davis
Contact Detail:
Ziff Davis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Client Services
✨Tip Number 1
Network with professionals in the telecommunications sector, especially those who have experience in client services or technical account management. Attend industry events, webinars, and conferences to connect with potential colleagues and learn more about the latest trends.
✨Tip Number 2
Familiarise yourself with Ookla’s products and services. Understanding their offerings will not only help you in interviews but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've driven client success and retention in previous roles.
✨Tip Number 4
Stay updated on the latest technology trends in telecom and broadband. Being knowledgeable about current developments will allow you to engage in meaningful conversations with stakeholders and showcase your expertise during the interview process.
We think you need these skills to ace Director of Client Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical account management and client engagement within the telecommunications sector. Use specific examples that demonstrate your leadership skills and success in similar roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client services and how your background aligns with Ookla's mission. Mention your experience with strategic thinking and operational rigor, and how you can contribute to their client success strategy.
Showcase Your Leadership Experience: Emphasise your experience leading teams and driving client satisfaction. Provide concrete examples of how you've developed high-performing teams and fostered a culture of accountability and continuous improvement.
Highlight Technical Knowledge: Demonstrate your understanding of mobile networks, broadband infrastructure, and data-driven solutions. Mention any familiarity with Ookla’s products or similar technology platforms to show you’re well-prepared for the role.
How to prepare for a job interview at Ziff Davis
✨Showcase Your Leadership Experience
As a Director of Client Services, you'll need to demonstrate your ability to lead and develop teams. Prepare specific examples of how you've successfully managed client-facing teams in the past, focusing on your coaching methods and the culture you fostered.
✨Understand the Technical Landscape
Familiarise yourself with the latest trends in telecommunications and broadband infrastructure. Be ready to discuss how these trends can impact client engagement and retention, showcasing your strategic thinking and industry knowledge.
✨Prepare for Complex Problem-Solving
Expect to be asked about how you handle complex technical or business-critical issues. Think of scenarios where you've successfully navigated challenges, and be prepared to explain your thought process and collaboration with cross-functional teams.
✨Demonstrate Client-Centricity
Highlight your experience in developing client success strategies. Be ready to discuss how you've ensured high retention rates and customer satisfaction in previous roles, and how you plan to apply those strategies at Ookla.
