At a Glance
- Tasks: Provide top-notch technical support and solve customer issues in a dynamic environment.
- Company: Join a leading cybersecurity firm dedicated to protecting digital identities.
- Benefits: Enjoy competitive pay, flexible schedules, and a supportive team culture.
- Other info: Full-time role with opportunities for growth in a fast-paced industry.
- Why this job: Make a real difference by helping customers stay safe online.
- Qualifications: Experience in technical support and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
Join an energetic team in one of the hottest growing sectors in software—cybersecurity. Our team helps fight the cybercriminals and protect our customers by delivering innovative solutions that help keep families and businesses and their data, digital identity, employees, websites, email, and applications private and safe.
Key Responsibilities
- Provide technical support via phones, tickets, and live chat
- Engage customers via multiple interfaces
- Practice empathy and positive word choices when communicating with customers
- Resolve first level issues by:
- Determining the nature of the issue by identifying what the customer is trying to accomplish
- Gathering information from the customer including steps that customer took
- Attempting to reproduce reported issues
- Analyzing the symptoms and where possible identifying the underlying problem
- Offering relevant troubleshooting steps and/or solutions
- Directing customers to appropriate help articles
- Communicate and follow-up with customers
- Escalate unresolved issues to second level support with appropriate detail
- Monitor for and proactively identify potential or emerging issues
- Participate as an integral member of the shift-based team problems and make recommendations regarding solutions
- Keep up to date with all communication that impacts the organization
Job Qualifications
- Proficiency in English interpersonal/communication skills, both written and verbal
- Demonstrate empathy, patience and understanding in stressful situations
- Enjoy solving problems for customers
- Cultivate respectful relationships with colleagues
- Maintain consistency in attendance, time management, attention to detail, and commitment
- Be unconditionally reliable and available to work scheduled shifts
- Work well independently and as part of a team
- Adapt to change
- Accept constructive criticism for enhancement of knowledge and skills
- Learn new skills in a timely manner without sacrificing existing responsibilities
- Expand deductive reasoning and problem-solving skills
- Prioritize tasks accurately and make decisions within established guidelines and policies
- 3+ years recent work experience in technical troubleshooting and problem-solving
- Primary use of spoken and written English in a work environment focused on customer interactions
- Customer service experience in a technical support position
- Intermediate to advanced experience with Windows, MacOS or Linux operating systems/software
- Knowledge and/or use of commonly used Internet Protocols
- Internet ready device knowledge and associated applications
- Experience with the following is strongly preferred: VPN, Office 365 / Google Workspace, Virtual Machines, Zendesk, Confluence and Jira
Education
- Minimum - High school and at least one professional technical certification
- Preferred - College diploma/University degree in technology related discipline
Working Conditions / Requirements
- This is a full-time position with a competitive benefit package
- This is a 24-hour x 365 days per year support organization
- The work week is 40 hours
- Schedules are static with 2 days off per week
- Schedules may involve holidays, weekends, day, or evening shifts
Compensation Range
Ziff Davis provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. Individual pay within the compensation range for this business unit specific role is determined based on a variety of factors including experience, scope of the role, capabilities to perform the role, education and training, as well as business and company performance.
Equal Opportunity Employer Statement
Ziff Davis is an Equal Opportunity Employer. At Ziff Davis, Diversity, Equity, and Inclusion (DEI) has always been about fairness, equal opportunity, and belonging. DEI enables us to attract and retain the best talent, regardless of background or circumstances, while enabling our thousands of employees worldwide to thrive. If you have a disability or learning difficulty that requires accommodation, please let us know by sending an email to HR@vipre.com.
Technical Support Engineer (Business to Business) in Stoke-on-Trent employer: Ziff Davis, LLC
Join Ziff Davis as a Technical Support Engineer in Stoke-on-Trent, where you will be part of a dynamic team dedicated to cybersecurity solutions. We pride ourselves on fostering a supportive work culture that values empathy and collaboration, offering competitive benefits and opportunities for professional growth in a rapidly evolving industry. With a commitment to diversity, equity, and inclusion, we ensure that every employee feels valued and empowered to thrive in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer (Business to Business) in Stoke-on-Trent
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Ziff Davis, LLC, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through Ziff Davis, LLC
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Ziff Davis, LLC. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Technical Support Engineer (Business to Business) in Stoke-on-Trent
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Ziff Davis, LLC insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Ziff Davis, LLC that you’re committed to staying ahead in the game.
How to prepare for a job interview at Ziff Davis, LLC
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at Ziff Davis, LLC to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at Ziff Davis, LLC.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
