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- Tasks: Lead a dynamic team to enhance client engagement and drive growth across Europe.
- Company: Join Ookla, a leader in data-driven telecom solutions, making an impact in the industry.
- Benefits: Enjoy competitive salary, remote work options, and opportunities for professional development.
- Why this job: Be part of a fast-paced environment where your leadership shapes client success and innovation.
- Qualifications: 10-20 years in technical account management within telecommunications; strong leadership and strategic skills required.
- Other info: Travel across Europe to meet clients and strengthen partnerships.
The predicted salary is between 72000 - 108000 £ per year.
As Director of Client Services, Europe, you will lead and scale a high-performing regional team of Technical Account Managers and Telecom Network Data Scientists, driving excellence in client engagement, retention, and growth across the European market. Based in the UK or Ireland, you will serve as a key partner to senior stakeholders - internally and externally - ensuring our clients achieve measurable value from Ookla’s data-driven solutions.
You are an experienced leader with a strong background in technical sales, telecommunications, and enterprise end to end customer engagement lifecycle. You thrive in fast-paced, evolving environments, and bring a strong mix of strategic thinking, operational rigor, and hands-on leadership.
Key Responsibilities- Lead, coach, and develop the Europe-based Technical Account Management and Telecom Network Data Scientists team, fostering a culture of client-centricity, accountability, and continuous improvement.
- Own the client success strategy for key accounts across Europe, ensuring high retention and customer satisfaction.
- Act as an escalation point for complex technical or business-critical issues, collaborating cross-functionally with Product, Engineering, and Sales.
- Serve as a trusted advisor to senior client stakeholders, including Director and C-level executives, identifying growth opportunities and influencing long-term strategic roadmaps.
- Partner with regional Sales leadership to assess account health, support pre-sales activities, and proactively uncover upsell and cross-sell opportunities.
- Represent client needs and regional insights within Ookla’s product development lifecycle.
- Regularly meet clients onsite or remotely to strengthen partnerships and align on strategic goals.
- Stay current on technology trends, particularly in telecom, broadband, and wireless infrastructure, to deliver informed consultation to clients.
- Visualize and present data insights to highlight value and impact across customer use cases.
- 10–20 years of experience in enterprise-level client engagement lifecycle, technical account management, in the telecommunications sectors (a must).
- Proven success leading regional or international client-facing teams, preferably in EMEA.
- Strong knowledge of mobile networks, RAN/RF, internet, and broadband infrastructure.
- Strategic thinker with demonstrated success supporting enterprise clients and navigating complex B2B engagements.
- Adept in big data storytelling, using insights to drive value realization for clients.
- Exceptional communication and relationship-building skills across diverse stakeholders and geographies.
- Familiarity with Ookla’s product offerings or similar technology-based platforms.
- Ability to travel regularly across Europe to engage with clients.
- Bachelor’s degree required; Master’s, MBA or international business education is a plus.
Director of Client Services (London) employer: Ziff Davis, LLC
Contact Detail:
Ziff Davis, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Client Services (London)
✨Tip Number 1
Familiarise yourself with the latest trends in telecommunications and data-driven solutions. This knowledge will not only help you during interviews but also demonstrate your commitment to staying ahead in the industry.
✨Tip Number 2
Network with professionals in the telecommunications sector, especially those who have experience in client services or technical account management. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven client success and retention in previous roles. Highlighting measurable outcomes will showcase your ability to deliver value, which is crucial for this position.
✨Tip Number 4
Research Ookla’s product offerings thoroughly. Understanding their solutions will enable you to speak confidently about how you can leverage them to meet client needs and drive growth in your role.
We think you need these skills to ace Director of Client Services (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical account management and client engagement within the telecommunications sector. Use specific examples that demonstrate your leadership skills and success in managing client relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client services and how your background aligns with the role. Mention your strategic thinking and operational rigor, and provide examples of how you've driven client success in previous positions.
Showcase Relevant Experience: When detailing your work history, focus on roles where you led teams or managed client accounts. Highlight any experience with big data storytelling and how it has benefited your clients, as this is crucial for the position.
Research Ookla: Familiarise yourself with Ookla’s products and services. Understanding their offerings will allow you to speak knowledgeably about how you can contribute to their goals and support client needs effectively.
How to prepare for a job interview at Ziff Davis, LLC
✨Showcase Your Leadership Experience
As a candidate for the Director of Client Services, it's crucial to highlight your leadership experience. Prepare specific examples of how you've successfully led teams in the past, particularly in technical account management or telecommunications. This will demonstrate your ability to foster a culture of client-centricity and continuous improvement.
✨Understand the Client Engagement Lifecycle
Make sure you have a solid grasp of the enterprise-level client engagement lifecycle. Be ready to discuss how you've navigated complex B2B engagements and supported enterprise clients in achieving their goals. This knowledge will be key in showcasing your strategic thinking and operational rigor.
✨Prepare for Technical Discussions
Given the technical nature of the role, brush up on your knowledge of mobile networks, broadband infrastructure, and big data storytelling. Be prepared to discuss how you can leverage these insights to drive value for clients, as well as how you would handle complex technical issues that may arise.
✨Demonstrate Relationship-Building Skills
Exceptional communication and relationship-building skills are essential for this position. Think of examples where you've successfully built relationships with senior stakeholders, including C-level executives. Highlight how you’ve influenced strategic roadmaps and identified growth opportunities in previous roles.
