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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance client engagement and drive growth across Europe.
- Company: Join Ookla, a leader in data-driven solutions for telecommunications.
- Benefits: Enjoy flexible working options and a culture that values innovation and collaboration.
- Why this job: Be at the forefront of tech trends while making a real impact on client success.
- Qualifications: 10-20 years in technical account management within telecommunications is essential.
- Other info: Travel across Europe to build strong client relationships and influence strategic decisions.
The predicted salary is between 43200 - 72000 £ per year.
As Director of Client Services, Europe, you will lead and scale a high-performing regional team of Technical Account Managers and Telecom Network Data Scientists, driving excellence in client engagement, retention, and growth across the European market. Based in the UK or Ireland, you will serve as a key partner to senior stakeholders - internally and externally - ensuring our clients achieve measurable value from Ookla’s data-driven solutions. You are an experienced leader with a strong background in technical sales, telecommunications, and enterprise end to end customer engagement lifecycle. You thrive in fast-paced, evolving environments, and bring a strong mix of strategic thinking, operational rigor, and hands-on leadership.
Key Responsibilities
- Lead, coach, and develop the Europe-based Technical Account Management and Telecom Network Data Scientists team, fostering a culture of client-centricity, accountability, and continuous improvement.
- Own the client success strategy for key accounts across Europe, ensuring high retention and customer satisfaction.
- Act as an escalation point for complex technical or business-critical issues, collaborating cross-functionally with Product, Engineering, and Sales.
- Serve as a trusted advisor to senior client stakeholders, including Director and C-level executives, identifying growth opportunities and influencing long-term strategic roadmaps.
- Partner with regional Sales leadership to assess account health, support pre-sales activities, and proactively uncover upsell and cross-sell opportunities.
- Represent client needs and regional insights within Ookla’s product development lifecycle.
- Regularly meet clients onsite or remotely to strengthen partnerships and align on strategic goals.
- Stay current on technology trends, particularly in telecom, broadband, and wireless infrastructure, to deliver informed consultation to clients.
- Visualize and present data insights to highlight value and impact across customer use cases.
Qualifications
- 10–20 years of experience in enterprise-level client engagement lifecycle, technical account management, in the telecommunications sectors (a must).
- Proven success leading regional or international client-facing teams, preferably in EMEA.
- Strong knowledge of mobile networks, RAN/RF, internet, and broadband infrastructure.
- Strategic thinker with demonstrated success supporting enterprise clients and navigating complex B2B engagements.
- Adept in big data storytelling, using insights to drive value realization for clients.
- Exceptional communication and relationship-building skills across diverse stakeholders and geographies.
- Familiarity with Ookla’s product offerings or similar technology-based platforms.
- Ability to travel regularly across Europe to engage with clients.
- Bachelor’s degree required; Master’s, MBA or international business education is a plus.
Director of Client Services employer: Ziff Davis, LLC
Contact Detail:
Ziff Davis, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Client Services
✨Tip Number 1
Familiarise yourself with the latest trends in telecommunications and data-driven solutions. Being well-versed in these areas will not only help you during interviews but also demonstrate your commitment to staying current in a fast-paced industry.
✨Tip Number 2
Network with professionals in the telecommunications sector, especially those who have experience in client services or technical account management. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven client success and retention in previous roles. Highlighting measurable outcomes will showcase your ability to deliver value, which is crucial for this position.
✨Tip Number 4
Research Ookla’s product offerings and understand how they align with client needs. This knowledge will enable you to speak confidently about how you can contribute to their success and enhance client relationships.
We think you need these skills to ace Director of Client Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical account management and client engagement within the telecommunications sector. Use specific examples that demonstrate your leadership skills and success in managing client relationships.
Craft a Compelling Cover Letter: In your cover letter, emphasise your strategic thinking and operational rigor. Discuss how your background aligns with the responsibilities of the Director of Client Services role and how you can drive client success at Ookla.
Showcase Relevant Experience: When detailing your work history, focus on your achievements in leading teams and improving client satisfaction. Mention any experience with big data storytelling and how you've used insights to create value for clients.
Prepare for Interviews: If selected for an interview, be ready to discuss your approach to client engagement and retention strategies. Prepare to share examples of how you've navigated complex B2B engagements and influenced senior stakeholders.
How to prepare for a job interview at Ziff Davis, LLC
✨Showcase Your Leadership Experience
As a candidate for the Director of Client Services, it's crucial to highlight your leadership experience. Prepare specific examples of how you've successfully led teams in the past, particularly in technical account management or telecommunications, and be ready to discuss the impact of your leadership on client satisfaction and retention.
✨Demonstrate Industry Knowledge
Stay updated on the latest trends in telecommunications, broadband, and wireless infrastructure. During the interview, reference current industry developments and how they relate to the role. This will show that you are not only knowledgeable but also passionate about the field.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex client issues. Think through potential challenges you might face in this role and prepare structured responses that demonstrate your strategic thinking and operational rigor.
✨Highlight Your Client-Centric Approach
Since the role focuses heavily on client engagement and success, be prepared to discuss your approach to building strong client relationships. Share examples of how you've identified growth opportunities and influenced strategic decisions for clients, showcasing your ability to act as a trusted advisor.
